Olga Alexandrova Email & Phone Number

Bulgaria

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia, Bulgaria

Part of the Anakatech's Care Team which involves: - making sure all our customers' queries concerns are handled via live chat and email with accordance with the company standards, while making also sure my performance targets are fully achieved in all KPI areas - administrating players accounts (login credentials, personal data amending, changing privileges, etc.).- reviewing customer’s financial activity and transaction history, and providing them with information on their… Show more Part of the Anakatech's Care Team which involves: - making sure all our customers' queries concerns are handled via live chat and email with accordance with the company standards, while making also sure my performance targets are fully achieved in all KPI areas - administrating players accounts (login credentials, personal data amending, changing privileges, etc.).- reviewing customer’s financial activity and transaction history, and providing them with information on their deposits, bonuses and cash outs, and consulting the Payments department when needed, via both Slack and email.- providing the customers about current promotions, tournaments and bonuses, and consulting the responsible department when needed.- participating in reactivation and retetntion campaigns, and managing and reporting the respective performance reports.- communicating on different levels with almost all of the company's different departments - supporting all my colleagues in any way possible, and when needed- mentoring and helping new agents with getting used to their daily duties and responsibilities Show less

Sofia, Bulgaria

More responsibilities and permissions were added on top of my previous role, including consulting my team on things that previously requested a consult with a senior agent, and more communication with the U.S. team.

Sofia, Bulgaria

Consulting customers via email, regarding various inquiries in a total of five different areas - Account, Payments, Gameplay, Violations of Terms of Service, and any Tech issues, using different tools and lots of soft skills.

Sofia, Bulgaria

Consulting customers via email, chat and phone regarding various inquiries in five different areas - Account, Payments, Clients Management, Violations of Terms of Service and Tech Suppor, using different tools and lots of soft skills.

Translation and interpretation of all the website/social media content from English to Italian.

Online translations from Bulgarian to English and viceversa, from Bulgarian to Italian and viceversa, and from English to Italian and viceversa.Transcriptions of audio files in Bulgarian, English and Italian.

Milan, Lombardy, Italy

Worked as a member of the District Election Commission in the Consulate General of the Republic of Bulgaria in Milan during all the elections in Bulgaria during the period between 2015 and 2017.

High School Diploma, Italian Studies, 5,89/6

Almost all of the subjects were studied in both Bulgarian and Italian. We also had three final exams in Italian based on the classes we.

Master'S Degree, Law

Italian and European Law.