Our goal is to create and implement tailored solutions that perfectly align with Clients specific business needs, unique environments and culture. We support companies of all sizes and industries to grow their people and operations in order to stay competitive. Our Services include:▪︎ Business Development▪︎ Project & Program Management▪︎ Operations▪︎ Vendor Outsourcing ▪︎ Account Management ▪︎ Talent Management▪︎ HR Services

• Business Development - Develop proposals and presentations for RFIs, RFPs, Orals and value add pitches- Review and update SOWs- Develop and implement spare capacity resourcing solutions to support clients with their capacity needs- Mobilisation and program management of client outsourced vendor operations: planning, resourcing, training, governance, and delivery• Account Management & Training- Lead a global compliance training program for an internet client - Facilitate co-employment risk compliance training across EMEA, APAC, and AMS regions for Managers who engage with temps, vendors and independent contractors.

HR & Talent Acquisition PartnerBusiness Strategy Development

HR & Talent Acquisition Partner

Service Delivery Account Lead responsible for all aspects of commercial and operations delivery activities for internet and social networking clients enabling large scale global operations. (Google, Meta, LinkedIn).Established and lead multiple complex programmes across Global markets, delivering high calibre customer and technical support, content moderation, app testing, and data-feed optimisation services to top tier Partners in the e-commerce and digital content space. - Accountable for the overall management of the outsourced engagements ensuring the KPIs, SLAs, operational and financial commitments were met- Ramped & provided leadership to multiple support teams, 500+ multilingual resources operating across multiple programs (increasing) in various stages of maturity- Scoped and delivered complex, business critical programs end-to-end, drove and shaped the overall program’s strategy and road-map- Managed new program launches, securing resources, mobilising & ramping new teams, managing implementation and workflow stabilisation- Scaled existing programs to expand coverage of existing services or programs to additional international locations- Drove teams to improve standard processes and tools to drive operational efficiencies, and identify areas of opportunity for cost and continuous improvement- Reviewed risk and quality plans to ensure necessary mitigation and continuous improvement plans were identified and implemented- Built strong relationships with clients and continued to integrate services when their needs changed and value could be added- Responsible for overseeing formal employee evaluation processes including career development (coaching & mentoring), salary review, performance management, engagement and talent management

Drove recruitment strategy and delivery for Accenture Operations hiring during time of unprecedented market growth. Managed recruitment team supporting the full recruitment life-cycle for multinational High-Tech, internet, social media, Telco, and Financial Service clients.

Set up the HR Department for Brink’s Ireland; both north and south of Ireland. This was a diverse and varied role involving implementation of HR systems and strategic initiatives, including recruitment & selection, compensation & benefits, employee relations, learning & development, talent management, performance management, policy and procedures, wellness, and health & safety. Working in partnership with the senior business leaders within a highly unionised environment, the overall focus was to act as an internal HR Consultant implementing HR strategy and embedding people management practices that would support the achievement of the business strategy and objectives, whilst maintaining employee relations and ensuring legal compliance.

Provided a complete on-boarding service to new hires. Issuing contracts of employment, new hire query handling, and organising new hire orientation.

Recruitment & Selection, Training, Learning & Development, and General HR

Sole contributor role responsible for compensation & benefits (including payroll administration), recruitment & selection, employee relations, learning & development, and office management & procurement

Supported and guided managers by providing consistent and accurate advice on HR related issues. Responsible for recruitment & selection, compensation & benefits, employee relations, training & development, and health & safety. Worked with the Head of HR and management to develop, implement and communicate Company policies and procedures, to ensure effective employee relations which supported the organisation’s strategy.