Olga Hernandez

Olga Hernandez Email and Phone Number

Medical Receptionist @ UW Health SwedishAmerican
Rockford, IL, US
Olga Hernandez's Location
New York, New York, United States, United States
Olga Hernandez's Contact Details

Olga Hernandez work email

Olga Hernandez personal email

n/a
About Olga Hernandez

Experienced and dedicated customer experience professional adept at managing a diverse client base and elevating customer satisfaction. Conducted comprehensive Customer Relationship Management training for her team, resulting in increased client engagement and retention. Currently pursuing opportunities in the realm of Customer Experience, aiming to deliver a significant impact on a company's operations.

Olga Hernandez's Current Company Details
UW Health SwedishAmerican

Uw Health Swedishamerican

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Medical Receptionist
Rockford, IL, US
Website:
swedishamerican.org/patients
Employees:
12
Olga Hernandez Work Experience Details
  • Uw Health Swedishamerican
    Medical Receptionist
    Uw Health Swedishamerican
    Rockford, Il, Us
    View
  • Away
    Customer Experience Specialist
    Away Oct 2023 - Feb 2024
    New York, Ny , Us
    · Served as the voice for the Away brand, engaging with customers across various channels, including phone, email, live chat, and social platforms· Specialized in Kustomer CRM and Microsoft Dynamics D365 to efficiently manage and enhance customer relationships· Collaborated with CX Management to convey customer trends, pain points, and feedback to cross-functional teams, influencing operations, technology, marketing, and product development· Contributed to elevating brand awareness by ensuring a seamless and positive customer experience.
    View
  • Away
    Sales Represetative
    Away Feb 2022 - Oct 2023
    New York, Ny , Us
    • Oversaw communication for the Williamsburg Team on platforms such as Kustomer, Slack, and RingCentral• Established meaningful connections with customers that foster loyalty and drive repeat business• Initiated a project to document fraudulent and suspicious transactions within the Williamsburg store, reporting them through appropriate channels• Managed shipping and receiving process for delivery orders including tracking shipments, verifying accuracy of orders, and coordinating with carriers• Assisted in visual merchandising to curate an inviting and cohesive store experience
    View
  • Away
    Sales Associate
    Away Nov 2021 - Jan 2022
    New York, Ny , Us
    View
  • Mercy University
    President And Founder Of Fems In Stem Club
    Mercy University Oct 2021 - Mar 2022
    Dobbs Ferry, Ny, Us
    • Created impactful marketing materials to promote and highlight club events, focusing on fostering diversity and inclusion for women in STEM• Utilized strategic social media outreach to recruit and engage new club members, contributing to a more diverse and vibrant community• Oversaw and maintained meticulous records of all club materials and files, ensuring a streamlined and efficient operation
    View
  • Mercy University
    Library Circulation Desk Assistant
    Mercy University Nov 2020 - Feb 2022
    Dobbs Ferry, Ny, Us
    • Assisted students with printing, copying, and faxing• Utilized Encore Library Catalog and Sierra ILS to access academic journals, websites, and books• Efficiently managed the library's phone and email account, ensuring prompt resolution of patron inquiries and providing exceptional customer service• Proactively de-escalated patron concerns and swiftly addressed issues related to online library materials• Developed compelling marketing materials to promote and communicate current library events and news, contributing to increased patron engagement and awareness
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  • The New York Public Library
    Intern - Afterschool Tutor
    The New York Public Library Feb 2020 - Jun 2020
    New York, Ny, Us
    • Developed comprehensive lesson materials tailored for grades K-12, aimed at enhancing reading, math, and science comprehension among students• Coordinated and distributed schedules for After-School study groups within the library, fostering a collaborative learning environment• Educated students on effective study habits and introduced them to valuable support resources available in the library, contributing to their academic success and growth
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Olga Hernandez Education Details

  • Mercy University
    Mercy University
    Behavioral Sciences
  • St Raymond Academy For Girls
    St Raymond Academy For Girls
    Student

Frequently Asked Questions about Olga Hernandez

What company does Olga Hernandez work for?

Olga Hernandez works for Uw Health Swedishamerican

What is Olga Hernandez's role at the current company?

Olga Hernandez's current role is Medical Receptionist.

What is Olga Hernandez's email address?

Olga Hernandez's email address is oh****@****rcy.edu

What schools did Olga Hernandez attend?

Olga Hernandez attended Mercy University, St Raymond Academy For Girls.

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