Utilize communication platforms such as Google SuiteProvided personalized administrative assistance to virtual clientsAssist in the creation of various reports including financials, presentations, and other documentsOrganized travel arrangements by booking flights, hotels, rental carsDevelop and manage a calendar of appointments and meetingsPrepare expense reports according to company policies and proceduresMaintain contact lists of vendors and membersProcess invoices, purchase orders, payments and reimbursementsCoordinate meetings between multiple parties across different time zonesSchedule conference calls with remote teams via video conferencing softwareHandle data entry tasks to help client spend more time on executive commitmentsAnswer telephones and emails, replying to customer and vendor inquiries and issues quickly and effectivelyConfirm appointments and schedule meetings to keep day on track, preventing double bookings and missed deadlines and appointmentsInbox management decluttered inbox by creating folders, labels and filtersProcess invoices, bill payments and receipts to track finances, resulting in accurate financial recordsCoordinate general admin office duties such as filing, scanning and data entryCompose and transcribe meeting minutes.

•Direct daily management of three office locations including staff, customers, venders and all operational functions based on business needs with internal and external clients. •Building great business relationships and managing all social media outlets and scheduling partnerships with current and new prospective clients. •Hands on management and training leader with maintaining control of assets, inventory, client escalations and day to day operations.•Assisted with hiring, development and training of staff to create efficiency and integration of processes.• Created marketing materials to grow business interest and draw traffic to companies social media platforms

•Support all efforts to simplify and enhance the customer experience and department growth•Handle inbound transactions from potential customers and business partners via various platforms in order to process orders types•Assist all customers in all queues such as phone, chat, and email by communicating in both scripted and unscripted formats providing the best customer service•Gather leads from the website and/or inbound customer calls and perform follow-ups on order cancellations, overdue tasks, and order fall out for customers•Lead with new employee agent onboard training including mentoring and beta testing new processes/tools prior to a global launch

• Top sales representative with a sales role focusing on incoming customer service product and service calls in the communications and entertainment technology market• Organized, digitally savvy communicator with a competitive spirit eager to learn a variety of programs and platforms and grow sales• Created a positive customer experience by fielding customer inquiries and effectively promoting Spectrum’s wide variety of products and services to customers all over the country• Strong working knowledge of cable communications products and services to include video (tv), data (internet) and voice (telephone)