Olga Iugai Email & Phone Number

Porto, Pt

Porto, Portugal

• study technical requirements for various product improvements and develop test documentation (test plans, test suites / test cases, test reports) • prepare test case scenarios for automation testing • test both UI and backend • localize bugs and made bug reports in Jira • work closely with the product management team to determine long-term solutions that not only repair existing problems but make our products better • incident management (2nd level) - responsible for managing issues reported by the customers, driving them until their resolution

Ulsan, South Korea

Projects: Web/Mobile (Windows cross-platform application for business communication/project management tool, website for short links creation, pay wallet mobile app): - studied business and technical requirements to understand the product features- developed and maintained test documentation such as checklists, test cases, test suites, made bug reports- reported software anomalies and defects, verified bugs fixed- tested user interface along the guidelines published by the US Department of Health and Human ServicesUtest projects: - tested websites, mobile applications- analyzed requirements- developed test cases and bug reports- validated integration of the application with social networking websites (Facebook, Instagram)- tested platform-specific implementation of the photo upload feature- executed ad hoc and structural procedures at all stages of SDLC- researched software malfunction and defects to minimize number of steps to reproduce the problem

Samara Russia

- Organized the work of a new subdivision in call centre from the very beginning and tuned all the processes to create a new service for external and internal customers, made all necessary instructions- Developed KPIs, calls quality standards for employees and controlled their fulfillment, as a result high Service Level (98-100%) and high Customer Satisfaction level (97-100%)- Optimization and automation of processes for saving FTEs and improving customer satisfaction (made technical requirements for new tools in IT department, tested the results from the customer’s point of view and reported all bugs, organized launch and communication for both customers and employees) - Active user of Jira (conducted several projects, created and managed numerous Service desk options and dashboards), Confluence, Microsoft Teams, Trello, Grafana, Bitrix, SAP FI, etc

Graduator, Computer Software Engineering

Bachelor'S Degree, Romance Languages, Literatures, And Linguistics