Community & Event Management - Directed an ambassador program for a monthly community of 1200+ members (11k participants total), organizing 5-10 monthly events for 2.5 years, including networking sessions and soft skills workshops. Formed a team of 10 hosts and engaged 20+ speakers, achieving an average event attendance of 75% and a Customer Satisfaction rating of 4.7/5.- Increased event attendance by 1.5 times through strategic concept development and improving the event announcement system.- Implemented onboarding guidelines for community members, providing personalized recommendations to 1000+ individuals and boosting networking skills for 50% of surveyed participants.- Developed 7 Welcome meetings for client onboarding, increasing community engagement by 30% within the first week and optimizing support team workload by 25%.- Directed 20+ offline activities for clients in 7 countries and 9 cities, fostering engagement and driving connections within micro-communities of 5-50 participants.Project Management - Led the production and execution of an educational program focused on intensive educational experience and collaborative peer-to-peer learning. Exceeded customer acquisition targets by 2x and achieved a 62% participant retention rate with a 70% NPS score. Managed a cross-functional team of 10 specialists, overseeing tasks including program development, infrastructure, content creation, and participant engagement.- Introduced the Open Day virtual event, resulting in a Customer Satisfaction rating of 8.8/10 and becoming a key tool for community expansion and customer acquisition. I designed the program and developed the script, led the preparation and promotion of the event, and co-hosted it multiple times.- Established online team-building activities and facilitated 10 meetings, including a few Company Parties, achieving 80% employee participation and enhancing engagement, supporting collaboration and building trust

- Launched a special project of student online clubs: led the conceptual development of the project, curated a team of 15 hosts & speakers, moderated all activities and achieved a turnout of 90 regular participants, which increased student engagement during the pandemic. Incorporating insights from the successful pilot and its best practices, the company endorsed the introduction of a new product to its portfolio.- Directed the production of a student New Year’s party: сoordinated a team of 15+ people, curating every aspect from sourcing performers, hosts, technical setup, and decorations to overseeing video shoots, creation of the scenario, and rehearsals of the whole event. As a result, there were 250 online attendees and 500+ views of the recording within the 1st month.- Initiated a series of regular offline meetups and organised 12 events for the students. Collaborated within a project team to design school assemblies, including 2 educational tracks of workshops for students and parent-focused programs centered on tutoring and mentorship.

- Created and implemented procedures to provide career orientation diagnostics for 350+ clients and 1000+ tutoring consultations and coordinated a team of 8 tutors. Managed a team of two in organising client’s appointments from script development to monitoring and analyzing schedule completion, which ensured a 90% occupancy rate.- Rebuilt client inquiry processing and boosted operational efficiency: covered x2 amount of clients without compromising quality. Achieved a contract termination rate for service provision within 5% (below the business's anticipated 15%).

- Achieved KPI performance above 90% while receiving consistently high student feedback, averaging at 4.8/5. - Developed personalized learning plans for four students, addressing their specific objectives (freelancing, travel, business). - Mastered foundational teaching techniques, educational process structuring principles and effective student motivation strategies during successful completion of internal training.

Created 30+ original articles, focusing on the balance between objectivity and gonzo journalism. The main topics I worked with included gender representation, sexuality, youth and maturity, cultural trends, and traveling. Developed the thematic collage project in partnership with an illustrator. Produced a video essay about the sexuality of 20-year-olds