Olga Nikolić Email & Phone Number

Sacramento, California, United States

-Developing and implementing a sales growth strategy for assigned home center stores in Sacramento.-Sustaining and improving client orders through regular client visits, focusing on training and developing sales/design personnel on American Woodmark products and policies.-Supporting and enhancing business relationships with associates and management, emphasizing cabinetry categories at both store and regional levels to drive sales.-Maintaining and updating in-store displays as required, overseeing in-stock product merchandising efforts.-Effectively managing territory and promoting sales within the allocated travel and entertainment expense budget.-Leading the customer issue resolution process, providing support for service and warranty concerns.-Conducting market analysis on competitor products, offering insights on their offerings, programs, pricing, and promotional activities.-Regularly analyzing CRM tools and company reporting to monitor success and identify sales opportunities.-Participating in store-sponsored, cabinetry-focused events, contributing to brand visibility.-Submitting territory-specific reports to provide organizational visibility on account, competitor, and market activities.Finished FY23 at 121.2% to prior year.

California, United States

Determining client's project goals and budget. Creating a timeline for the project. Preparing the concept designs and the final plans using CAD. Coordinating ordering, delivery, and installation of the furniture and accompanying countertops with the clients, vendors, and installation team. Making recommendations for more efficient, economical, and functional utilization of the space of customer's home in general but most often their kitchen and office area. Specialty Associate of the Month (November 2020). Exceeded the average weekly sales by 147% (for the second week in January 2021).

Nis, Centralna Srbija, Serbia

-Developed floor plans for the existing building and updated changes regularly, using AutoCAD.-Responsible for assuring that the website always has an updated library with the latest versions of the floor plans and photographs of the interior space.-Served as an English, Spanish, and French language interpreter while maintaining an exceptional level of accuracy during interpretation, lifting customer satisfaction to 95%.-Lifted the standard and image of the company by gaining confidence and cooperation of guests, resulting in guest retention and revenue increase of 10 000 euros.

Novi Sad, Vojvodina, Serbia

-Developed complete design drawings for a wide variety of buildings and various types of projects with 100% accuracy.-Developed designs in constant coordination with the clients lifting the customer satisfaction to 95%.-Directed and coordinated work with the construction team and other people involved in projects, while making sure that the deadlines and customers are satisfied.-Responsible for all work pertaining to the usage of advanced software like AutoCAD, Revit, 3ds Max, including troubleshooting.

Niš, Centralna Srbija, Serbia

-Researched and interpreted applicable building and safety codes, analyzed and filtered data.-Responded to requests for information and clarified procedures, codes, and regulations to customers regarding their project lifting customer satisfaction to 90%.-Utilized computer to prepare 2D & 3D drawings and managed the database of 500 drawings.-Detecting errors and discrepancies in plans and specifications and presenting them to Lead Architects, preventing time loss for more than 20 projects.-Mentored drafters and helped them improve their computer skills, mainly AutoCAD.

Nis, Centralna Srbija, Serbia

-Assisted with reading and interpreting plans and specifications, and making lists of materials from the architectural drawings.-Assisted with architectural computations and development of detailed architectural 2D drawings using AutoCAD.-Developed 3D models for both interior and exterior design projects using 3ds Max software.-Suggested and implemented new design for company's office, providing better flow of the workspace.

Master Of Architecture - March, Architecture, 4

Faculty of Civil Engineering and Architecture

Bachelor With Honors In Architecture, Architecture, 3.56

Faculty of Civil Engineering and Architecture

Doctor Of Philosophy (Ph.D.), Architecture, 3.64

Ongoing