Olga Kuznetsova Email & Phone Number

Created and facilitated an ESL program for newcomers toCanada.

- Office Management: Manage the general office operations.- Policy Interpretation and Implementation: Interpret collective agreements, policies, and procedures, develop changes in departmental administrative procedures, and implement new policies.- Teaching Assistant and Lecturer Appointments: Process Teaching Assistant continuances, post vacancies, assist with selections, finalize and submit offers, and ensure timely processing by HR. - - Managed sessional lecturer appointments and academic search committees, including job postings, maintaining confidential records, organizing meetings, and coordinating candidate visits.- Academic and Research Appointments: Process appointment requests for postdoctoral fellows, visiting scientists, and research associates, ensuring adherence to procedures.- Event Coordination: Supervise special functions for the department.- Budget Management: Administer and monitor the department operating budget, make recommendations on budget priorities, reconcile monthly operating reports, and act as alternate signing authority on the department operating account.- Procurement and Financial Oversight: Approve procurement purchases, travel, and expense claims, initiate invoices to external businesses, manage salary cost recovery, and maintain financial records.- Staff Supervision: Provide overall administration and direct supervision of full-time support staff, establish work priorities, provide guidance, assign work, conduct performance reviews, and manage holiday and overtime authorizations.- Training and Development: Interview, hire, train, and plan training programs for office support staff, including casual employees. Conduct performance reviews and manage disciplinary actions or conflict resolution.- Manage the department’s LinkedIn page by creating engaging content and implementing strategies to promote and increase visibility.

- Human Resources Support: Collaborated with HR to provide comprehensive support on all HR matters, ensuring hiring procedures adhered to collective agreements and policy provisions. Oversaw job-specific orientations and advised on probation/trial period actions.- Compliance and Records Management: Maintained familiarity with collective agreements to ensure compliance. Managed all staff action forms, HRIS-VIP procedures, and department records.- Financial Oversight: Assisted in preparing the annual budget, held signing authority for budget decisions, and managed budget record accounts. Handled payroll, reconciled monthly ledgers on FAST, and acted as the unit expert for Concur.- Purchasing and Reconciliation: Initiated the purchase of goods and services, monitored Visa card purchases, and managed disbursement and reconciliation for travel and staff development requests. Maintained the University of Manitoba food bank account and processed related travel claims.- System Development: Developed and implemented departmental systems and operating procedures. Maintained the security of supplies, equipment, and confidential files.- Staff Supervision: Supervised casual staff in the Executive Director’s office, ensuring productivity and efficiency.- Administrative Support: Provided confidential administrative and secretarial support, including Outlook calendar management, composing and typing correspondence, and preparing minutes for committee meetings. Supported research activities and managed office-related issues.- Client Interaction: Offered general information and assistance to students, prospective students, and the public regarding Enrolment Services programs and services.- Project Management: Assisted the Registrar and management team with various projects, troubleshooting office-related issues, and providing administrative support to Enrolment Services Directors.

- Enrolment Growth: Achieved a significant increase in student enrollments through targeted recruitment strategies and personalized outreach initiatives.- Data-Driven Decisions: Analyzed application and enrollment trends to inform strategic planning, resulting in more effective recruitment campaigns and resource allocation.- Relationship Building: Developed strong relationships with high schools, community organizations, and potential students, fostering a robust applicant pipeline.- Advising: Provided comprehensive guidance to prospective students and their families on admissions processes, financial aid options, and program selection, leading to a higher conversion rate.- Application Review: Efficiently reviewed and processed applications, ensuring timely communication with applicants and adherence to university standards.- Professional Development: Participated in conferences and workshops, staying current with best practices and emerging trends in higher education recruitment.

Winnipeg, Manitoba, Canada

- Audience Growth: Increased social media followers by 50% across platforms through engaging content and targeted campaigns.- Content Strategy: Developed and executed a comprehensive social media content calendar, resulting in a 40% boost in engagement rates.- Analytics and Reporting: Utilized analytics tools to track and report on key performance metrics, informing strategy adjustments and improving ROI by 30%.- Brand Consistency: Ensured brand consistency across all social media channels, enhancing brand identity and recognition.- Content Creation: Produced high-quality visual and written content, including graphics, videos, and blog posts, enhancing overall content quality and engagement.- Trend Monitoring: Stayed current with social media trends and platform updates, ensuring the brand remained relevant and competitive.

- Curriculum Development: Designed and implemented an engaging and interactive ESL curriculum, resulting in a 30% increase in student engagement and retention.- Student Assessment: Developed comprehensive assessment tools to track student progress, enabling personalized learning plans and improving overall language proficiency by 25%.- Cultural Competence: Integrated cultural competency training into lessons, fostering a more inclusive and understanding classroom environment.- Technology Integration: Utilized modern educational technology, such as interactive whiteboards and language learning apps, to enhance instructional effectiveness.- Professional Development: Conducted workshops and training sessions for fellow instructors, promoting best practices and continuous professional growth.

Winnipeg, Manitoba, Canada

• Developed international students’ language skills by implementing effective communicative techniques within the learning process.• Provided students with settlement orientation by using various effective student-centered teaching methods.• Helped students analyze the aspects and expectations within the Canadian culture.• Established and maintained effective rapport with students and Administrators to create personal connections and individual learning experiences for all students.

Winnipeg, Canada Area

- Assisted on inbound calls from various clients who require interpretation services at hospital emergency rooms and border services.

Winnipeg, Canada Area

• Utilized interpersonal skills and demonstrated the ability to handle customer rebuttals, questions and objections.• Answered customers’ questions by telephone and e-mail.• Communicated with customers from all over the world.• Cleared web comments in holding tanks.• Followed up on resolutions with emails and customers callbacks.• Prepared and issued resolution letters and coupons on behalf of clients.

Odessa Region, Ukraine

Odessa Region, Ukraine

Ukraine

Odessa Region, Ukraine

Odessa Region, Ukraine

Master’S Degree (Hons), Teaching English Or French As A Second Or Foreign Language

Certificate, Esl Tcp

Certificate In Advanced Education Leadership, Education

Bachelor Of Arts - Ba (Hons), Linguistics, A