Olha Lazoruk Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Holiday Inn, Kiev, Ukraine

• As Executive Housekeeper I am in charge of a team of up to 25 people and manage 208 rooms. I take great pride in my work and ensure that my team are well trained, organised and efficient. I have hit and surpassed my.
• Duty Management
• Guest Experience
• Recruitment
• Training and Orientation
• Team Management

Ukraine

• Badagoni is a Georgian wine producer with retail stores. As the store was being prepared, I was hired to help plan and implement procedures and processes to ensure a successful launch.
• Pre-opening processes
• Preparing permission documents
• Team Creation and Training
• Sales Strategy Development
• Market Analyses: Competition & Pricing

Ukraine

• I joined Faraoh Hotel for VIP guest as part of the pre-opening team. This was a challenge that I enjoyed as it gave me experience in setting up the organization. As such, my role was diverse and I worked across.
• Standards Plan Creation
• Opening of the property
• Create Hotel Room Standards Policy
• Purchase of Housekeeping equipment
• Purchase of Laundry equipment

Ukraine

• Responsible for planning and organizing shipments from/to customers.
• Preparing and registering all necessary customs documents for transportations.
• Tour organization.
• Preparation advertising for international travel exhibitions.
• Exhibition team – client and tour operator negotiation
• Interpreter service.

Lviv, Ukraine

• All aspects of guest service in the daily operation of the rooms division, ensuring the highest levels of guest satisfaction at all times.
• Ensure that all rooms division standards of service and operational procedures are met
• Develop and maintain strong guest relationships to ensure hotel loyalty.
• Establish and maintain strong effective communication daily with departments: Housekeeping and Front Office; ensure proper handling of guest complaints
• Complete written room inspections as assigned and ensure deficiencies are corrected; input all maintenance work orders into the computer; inspect and turnover all rooms cleaned as check-outs.
• VIP guest experience supervisor.

Ukraine

• Regulating the cost of products to ensure minimum profit margin is achieved.
• Stock management including delivery of goods, stock control and forecasting stock needs.
• Managing product shipments.
• Debtor management and control.
• Market investigation
• Analysis of financial and economic activities.

Certificate, Business Administration And Management, General

Master'S Degree, Economics, Master Of Management Specialised At Economics/ Accounting & Audit

Defended diploma topic" Accounting and analysis of production selling goods and services" with excellent grade