Olga Lefter Email & Phone Number

Austin, Texas, United States

- Redesigning a legacy pricing tool into a modern web app- Designing a unified onboarding experience for IBM partners

Austin, Texas Area

Helped brick and mortar businesses to streamline their facility maintenance service by connecting them with vetted service providers.- Enhanced the management of work orders by redesigning the vendor dashboard- Decreased the number of support tickets by designing a new client & vendor experience for managing recurring services - Improved the efficiency of.

School Group is an organization formed by leading teachers and experts who understand the necessity of peer-driven, collaborative work. They have developed a platform that connects learners to one another in order to facilitate a more realistic model for learning. School Group believes that connecting students around the world will increase global.

• An immersive training program that covers the entire UX design process, from identifying human needs and motivations to the presentation of a portfolio-ready, marketable product. I applied the learned knowledge in.
• User-Centered Design;
• Competitive Analysis;
• Generative and Evaluative Research;
• User Personas;
• User Flows and Journey Maps;

Chestnut Hill & Dedham, MA

• Identified opportunities to elevate the customer experience which led to repeat business and achievement of the monthly financial goals.
• Examined and solved workflow issues which increased employee job satisfaction.
• Coached weekly 15 team members on customer experience strategy.
• Interviewed and hired valuable team members during challenging times.
• Coordinated partial and full buyout events in a 122 seat restaurant, managing to create memorable experiences.

Chestnut Hill, MA

• Devised methods that personalized the guest experience succeeding in turning guests into loyal patrons.
• Increased administrative productivity by setting up new working systems and improving the collaboration between departments.
• Headed the guest relations department and achieved an increase in special events reservations.
• Recruited and facilitated the training of new staff members.
• Improved the existing sidework book and since received the highest score on the restaurant’s appearance.

Hyannis, MA

• Generated repeat business by establishing friendly relationships with the guests and offering high-quality service.

Myrtle Beach, South Carolina Area

• Anticipated the guests' needs and excelled in delivering an excellent dining experience.

Ui For Ux Designers

Honed my UI Design skills by designing Vinst - a responsive mobile app that provides property buyers with information on properties of.

Front-End Development For Designers

During the course, I designed and built a website for my parent's small beekeeping business to help them gain online exposure. The applied.

Exchange Student, Psychology

Activities and Societies: • Student Union of the University of Turku (TYY) • ESN - Erasmus Student Network • Fobia ry • The Nordic.

Clinical Psychology

Studied 1 year of 2 years Master's Degree Program in Clinical Psychology. Moved to the USA in 2013.

Bachelor'S Degree In Social Sciences, Psychology

Activities and Societies: • Student Senate •Table Tennis Team of the Psychology Department