Olga Lefter Email & Phone Number

Austin, Texas, United States

- Redesigning a legacy pricing tool into a modern web app- Designing a unified onboarding experience for IBM partners

Austin, Texas Area

Helped brick and mortar businesses to streamline their facility maintenance service by connecting them with vetted service providers.- Enhanced the management of work orders by redesigning the vendor dashboard- Decreased the number of support tickets by designing a new client & vendor experience for managing recurring services - Improved the efficiency of the accounting team by designing an invoice processing tool

School Group is an organization formed by leading teachers and experts who understand the necessity of peer-driven, collaborative work. They have developed a platform that connects learners to one another in order to facilitate a more realistic model for learning. School Group believes that connecting students around the world will increase global awareness and cooperation that will promote social and cultural acceptance.

An immersive training program that covers the entire UX design process, from identifying human needs and motivations to the presentation of a portfolio-ready, marketable product. I applied the learned knowledge in designing 2 apps which helped me to get proficiency in the following skills and tools:Skills:• User-Centered Design;• Competitive Analysis;• Generative and Evaluative Research;• User Personas;• User Flows and Journey Maps;• Information Architecture (Card Sorting, Sitemap);• Paper Prototypes;• Wireframing;• Interactive Prototypes;• Usability Testing;• Preference Testing;• Iterative Design;• Visual Design Principles;• Design Documentation.Tools: • Sketch;• InVision;• Balsamiq;• Marvel;• Prott.

Chestnut Hill & Dedham, Ma

• Identified opportunities to elevate the customer experience which led to repeat business and achievement of the monthly financial goals.• Examined and solved workflow issues which increased employee job satisfaction.• Coached weekly 15 team members on customer experience strategy.• Interviewed and hired valuable team members during challenging times.• Coordinated partial and full buyout events in a 122 seat restaurant, managing to create memorable experiences.

Chestnut Hill, Ma

• Devised methods that personalized the guest experience succeeding in turning guests into loyal patrons.• Increased administrative productivity by setting up new working systems and improving the collaboration between departments.• Headed the guest relations department and achieved an increase in special events reservations. • Recruited and facilitated the training of new staff members.• Improved the existing sidework book and since received the highest score on the restaurant’s appearance.

Hyannis, Ma

• Generated repeat business by establishing friendly relationships with the guests and offering high-quality service.

Myrtle Beach, South Carolina Area

• Anticipated the guests' needs and excelled in delivering an excellent dining experience.

Ui For Ux Designers

Honed my UI Design skills by designing Vinst - a responsive mobile app that provides property buyers with information on properties.

Front-End Development For Designers

During the course, I designed and built a website for my parent's small beekeeping business to help them gain online exposure. The applied.

Exchange Student, Psychology

Activities and Societies: • Student Union of the University of Turku (TYY) • ESN - Erasmus Student Network • Fobia ry • The Nordic.

Clinical Psychology

Studied 1 year of 2 years Master's Degree Program in Clinical Psychology. Moved to the USA in 2013.

Bachelor'S Degree In Social Sciences, Psychology

Activities and Societies: • Student Senate •Table Tennis Team of the Psychology Department