Senior Sales Support Manager
CurrentBusiness requirements gathering and translation them to convey messaging across technical and business domains, contributing to the successful alignment of business objectives with technical capabilities resulted in enhanced collaboration, minimized misunderstandings, and ultimately accelerated project timelines by 20%Planning a strategy of product usability improvements based on contributing to a more user-friendly interface successfully increased partner’s satisfaction and engagement… Show more Business requirements gathering and translation them to convey messaging across technical and business domains, contributing to the successful alignment of business objectives with technical capabilities resulted in enhanced collaboration, minimized misunderstandings, and ultimately accelerated project timelines by 20%Planning a strategy of product usability improvements based on contributing to a more user-friendly interface successfully increased partner’s satisfaction and engagement by 25%, resulting in quicker query resolution and increased responsiveness to partner needsPreparation of sales analytics that contributed to business development department efficiency, enabling informed decision-making, trend identification, and strategic development for sales growth by 20% Successfully translation business requirements into technical specifications for automation and customization CRM system to align with specific business needs, leading to improved data-driven decision-making, resulting in a 15% increase in CRM system alignment with evolving sales and support needsFollow-up and inform stakeholders about stages of projects through usage of Azure project management tool resulted in a 20% improvement in alignment goals between sales department, product development, marketing, and technical supportEstablishing and maintaining comprehensive documentation, business processes in BPMN notation, including functional requirements, workflows, and user guides, not only served as a valuable internal knowledge repository but also played a crucial role in client interactions, resulting in a 15% reduction in onboarding time for new team members and a 25% improvement in clients' understanding of system functionalities, thereby enhancing overall team efficiency and minimizing errors in implementation. Show less