Olga Tkachenko Email & Phone Number

New York

• Oversaw program management and daily operations for 9 locations, 100+ staff members, 25,000+ clients, and an annual budget of $10M.
• Spearheaded the development and implementation of new program components, nutrition benefit offerings, and policies, driving program innovation and improving program effectiveness.
• Increased in the program's compliance rating through regular privacy compliance reviews and annual state audits.
• Facilitated cross-functional collaboration to manage the budget, streamline processes, address employee relations and policy-related issues, and develop marketing.
• Implemented comprehensive quality control measures, including new policy development and counseling observations, to maintain program excellence and identify improvement opportunities.
• Converted to electronic processes, optimizing workflows, organizing files, and establishing key performance indicators (KPIs) for performance measurement and reporting.

Greater New York City Area

• Led the strategic planning, execution, and operationalization of a NYC-wide client-services nutrition program serving diverse New Yorkers, focusing on cost savings and budget management.
• Secured $50M in funding, ensuring the program's continued operation and growth by coordinating with a cross-functional team to collect data and write a grant proposal.
• Initiated a comprehensive restructuring of the WIC program, including client outreach and program administration; reviewed regulations, conducted observations, and reeducated staff.
• Developed an advanced budget tracking system in collaboration with the program accountant, standardizing reporting and monitoring vouchers, invoices, and purchase orders.
• Managed the renovation and site development of 4 field locations, increasing real estate footprint, revitalizing layouts, and introducing ergonomic furnishings to improve facility conditions.
• Incorporated new state initiatives, overseeing the strategy, operationalization, policy development, and compliance of Nutrition and Breastfeeding programs; teamed up with Program Coordinator and a team of 12 staff to.

Greater New York City Area

• Enabled cost-effective and efficient program management by assisting in developing and implementing the program budget, overseeing daily operations, and managing facilities maintenance.
• Drove seamless communication and coordination across departments and high-performing, cross-functional teams to streamline processes and improve program effectiveness.
• Managed the preparation and submission of critical NYS DOH compliance reports, including quarterly record reviews, quality assurance reports, and ad-hoc reports.
• Trained and led the onboarding of 10+ new staff members annually, facilitating a smooth integration into the team.
• Headed the program administration team in managing procurement procedures and invoice processing, optimizing procurement operations, and ensuring timely payment of invoices.
• Supervised a team of 10 program staff, ensuring the proper implementation of program policies and procedures; served as an interim manager of a location in Jamaica Queens for 6 months.

• Tracked and documented program reports, purchases, financial documents, and personnel files, ensuring accurate record-keeping and regulatory compliance.
• Managed a high volume of program inquiries, averaging 10-20 daily, by efficiently directing clients to the appropriate departments and services, enhancing client satisfaction and program efficiency.
• Arranged appointments, conference rooms, and logistics for meetings and special events.
• Assisted with communication and social media marketing; developed content for Facebook, submitted communications for review and approval, and updated website information.

Master Of Science - Ms, Nutrition Sciences

Bachelor Of Science - Bs, Biology, General