Successfully managed several projects with teams up to 12 members. Defined the scope of work; created project plan, and resolved all issues. Successfully managed a support project for 3 years. - Together with key team members succeeded in persuading client to update the technologies used in the application, resulting in: decreased time of change request implementations and fixing bugs, improving interface and performance, onboarding time for new developers, and team members’ increased job satisfaction with project. - Rationalized budget use by preparing budget distribution between support and development teams. - Timely delivery of several iterations of application updates.

Provided the support of Suppliers Relationship Management Tool by analyzing and resolving queries including but not limited to application performance, how-to questions, browser issues, and data selection, validation, and updating. # Increased customer satisfaction, quality of communication, and improved request processing time by initiating weekly calls with application product owner. # Improved the quality and requests processing turnaround time by receiving product owner’s permission to access client's Service Management Tool. # Prepared and organized templates used by team members for similar types of customer requests, resulting in a decrease in processing time. # Deployed builds on customer environment. # Analyzed and documented functional requirements, when no business analysts were on the project.

Professionally performed functional, regression, security, compatibility, localization, performance, and documentation testing; led a team of 3 QAs. # Created the roadmap for new testers to learn about application and business essences. # Designed thorough test documentation and highly detailed, clear, and unambiguous bug reports. # Initiated several changes to make application more user-friendly.