Olga Zubatenko Email & Phone Number

Varese, Lombardy, IT

Milan, Lombardy, Italy

• Strategic Accounts Management: Driving national DSO projects, ensuring successful digitalization of dental clinics. Providing support to DSO accounts on new projects in digital dentistry field. Cooperation with.
• Contributing to marketing and sales strategies: lead generation, direct sales, KOL activities, engaging pro-actively with national Dental Associations. Support on marketing content creation (testimonials, tutorials.
• Engaging with national universities to ensure successful collaboration, conducting lectures on digital dentistry with students of dental faculties and master attendees, to boost the brand awareness
• Coordinating Lab Partnership project with strategic lab accounts, in order to drive the digitalization and successful adoption of intraoral scanners among labs’ customer base
• Developing 3Shape KOL network both in dentistry and lab business

Milan Area, Italy

• Supporting 3Shape resellers in terms of commercial strategies, sales process and product knowledge;
• Arranging and conducting commercial and technical product training, as well as online webinars for the resellers, allowing them to boost sales and enabling to provide a high-standard service to their end-users;
• Assisting with sales operations: sales support and order handling;
• Building the network of national Key Opinion Leaders;
• Participating in launch of DSO (Dental Service Organisations) partnership projects with national clinic networks, providing software and hardware trainings, as well as online webinars to the clinical staff in order to.
• Supporting the national resellers in product installations and training on the end-users' site (dental clinics and labs);

Milan Area, Italy

• Academy Responsibilities:
• Conducting all-levels training on 3Shape software and hardware, enhancing the knowledge and capability of 3Shape distributors and their end-users;-Dental System-Ortho System-TRIOS-Implant Studio
• Managing and performing the dental technical and IT training activities of italian Partners and Resellers;
• Performing on-site and remote installation of dental lab 3D scanners and intraoral 3D scanners at dental laboratories and clinics, along with providing the first introduction training;
• Providing application and technical training for newly on-boarded colleagues.Commercial responsibilities:
• Presenting and promoting 3Shape product portfolio to distributors and their end-users by performing live demonstrations both on-site (dental clinics, dental labs), and within 3Shape Italy office;

Kiev

• Development of a new Customer Support department concept
• Participating in recruitment by conducting interviews with candidates in order to select the most appropriate colleagues to form the department
• Ensuring the high-quality performance of the department by arranging, scheduling and conducting training for new team members, cooperating efficiently with the Academy department
• Coordinating working activities of the team, distributing the workload, monitoring the process on a daily basis, resulting in a better overall performance by the support department
• Ensuring the optimal team staffing by managing the department: scheduling of vacations and business trips, registration of sick leaves

Ukraine, Kiev

• Contributing to the customers’ satisfaction level increase by offering efficient 2nd level support to the Company's resellers worldwide, based on deep product knowledge (both technical aspects and users' point of.
• Contributing to improvement of the overall customers’ experience on the Italian market by offering 1st and 2nd level support to the customers and resellers, handling about two thirds of all incoming assistance requests.
• Resolving efficiently complicated technical cases (hardware and software), assisting in system installation and configuration, as well as hardware setup
• Offering support in questions of licensing
• Participating in dental exhibitions saving the company the cost of external expo staff: product demonstration, consultation, hosting, assisting in booth organization:- Dental Expo 2013 (Moscow) - Trios Ready 2013.
• Ensuring the high proficiency of the support team by developing and editing internal knowledge database

Master'S Degree, Translation And Interpretation Of English And Italian Languages

Bachelor'S Degree, Translation And Interpretation Of English And Italian Languages

Gcse