Olgierd Nowicki Email & Phone Number

Crowborough, Gb

London, England, United Kingdom

• Delivering on-site support for designated 11 offices (500+ users) in the UK, mainly for central London, midlands and south-west England. Additionally, remote support for others 56 offices in UK and Ireland as a 2nd, 3rd line support for hardware & software.• Collaborating with operation team to enhance IT systems and support services. Supporting the ops team during data migration.• Overseeing, supporting and executing projects, initiatives, and UK office relocations related to site management and delivery.• Managing and configuring: Office 365, MS Teams Video Conferencing, MS Teams phone calls, OneDrive, PDA device, data encryption, BitLocker, MFA, WiFi AP, mobile phones, printers, scanners, networks,• Experience managing users accounts, Active Directory, exchange, Group Policy, Office 365 admin, Exchange, Azure admin portal• Backup and restore data from: Azure Storage Explorer archive, Quest Rapid Recovery, organizing data, space on the server, knowledge of google suite apps,• I support and order procurement of IT equipment through the PR tracker system for hardware upgrades and new installations and users. Collaborating with industry-leading brands such as Lenovo, Microsoft, Dell, HP, Draytek, Netgear, Cisco, Meraki, FortyNet, • Managed network infrastructure and maintenance, LAN/WAN technologies• Teams call and conference room setup, support online meeting • Extensive and strong technical expertise coupled with proficient management of ticket systems and escalations, good teamwork dynamics, and skilled in crafting informative support articles.• Internal office audit and risk assessment ISO27001 and a lot more.

London, United Kingdom

Daily IT support for internal users in two offices in central London. Additionally remote support for 56 offices in UK and Ireland. Its a 1st, 2nd, 3rd line support for hardware & software: Office 365, BlueJeans Video Conferencing, MS Teams phone calls, networking, PDA device, data encryption, MFA, WiFi, mobile phones, printing, knowledge of google suite apps, managing users accounts, AD, Exchange, Azure and a lot more.

London, United Kingdom

HL-Computer Service was established in 2004 as IT support company. Company provides high quality IT supports for desktop, laptop, tablets, mobile phones and peripherals devices. We understand customer's needs, treat each person gets individual support and give them exceptional level of service.• 1st, 2nd line IT technical support, helping by phone calls and on the customer side• diagnosing problems with software and hardware• assembling, set up new PC, laptops and IT equipment for private users and SME customers• installation of OS xp/7/8/10/ linux, office software and antivirus• troubleshooting, diagnostic, repair, testing, upgrade, maintenance, bios update, password issues, cabling and networking, recovery, backup, email configuration• support PC, laptops, mac, tablet and mobile phones IMAC (Install, Move, Add, Change)• remote support (Team Viewer), telephone help, face to face on customer site• providing telephone information regarding repairs performed• responsibility for company hardware & software stock inventory, delivery & collection• data recovery, imaging (Acronis) & backup, transferring customers data, encryption• support package Office 2007 upwards, 365 installation, configuration email• identify & resolve security problems, installing, maintaining antivirus, spyware & malware• repair mobile phones and tablets, replacement damaged LCD, cleaning, setup, email• ISP installations cabling, networking LAN/WAN technologies• repair of EPOS devices• I worked with: Lenovo, Microsoft, Dell, HP, Sony, Packard Bell, Draytek, Linksys• assembling new equipment for blockchain technology, GPU mining, rig for cryptocurrency

(Storm-It.Com) Barnet, London, Uk

• 1st, 2nd line technical support, diagnosing problems with software and hardware• assembling and set up new PC, laptops and IT equipment for SME customers• installation of OS Windows 7 upwards and appropriate office software (Office, Sage, NOD)• troubleshooting, diagnostic, repair, testing, upgrade, maintenance, bios update, password issues, cabling and networking, basic VoIP systems• support PC, laptops, mac, tablet and mobile phones IMAC (Install, Move, Add, Change)• remote support (Team Viewer), telephone help, face to face and chat assistance• data input into the CRM system, ticket management• preparation of fault statements, description of solutions entered into CRM system• providing telephone and e-mail information regarding repairs performed• configuring system computers settings, granting permissions• controlling daily performance of computer systems, carrying out all repairs• responsibility for company hardware & software stock inventory, delivery & collection• data recovery, imaging (Acronis) & backup, transferring customers data• support package Office 2007 upwards, 365 installation, configuration email exchange• identify & resolve security problems, installing, maintaining antivirus, spyware & malware• repair mobile phones and tablets, replacement damaged LCD, cleaning, setup, email• cabling, networking LAN/WAN technologies, basic VoIP systems• I worked with Lenovo, Microsoft, Dell, HP, Sony, Draytek and Cisco products

Lublin, Poland

● 1st, 2nd line IT support, hardware and software helping in the shop and on the customer side.● Diagnostics & support for PC, laptops, printers. Repairs, upgrades, troubleshooting Windows 95 upwards● Assembling and set up new PC, laptops and peripheral devices SME customers and private users.● Performing installation of OS Windows XP upwards and appropriate office software, setup email.● Responsibility for the company stock inventory, sales and backup, password issues.● Identify and resolve security problems, virus, malware, spyware. Customer data recovery and backup.

Lublin, Poland

• 1st line IT support, hardware and software helping in the shop• assembling and set up new PC and peripheral devices in the shop warehouse• diagnostics & support for computers and damaged equipment• sending orders, receiving packages and warranty returns to suppliers• performing installation (ghost image) of OS Windows 95/XP and Office suite• responsibility for the company stock inventory

Lublin, Poland

• 1st line IT support, hardware and software helping in the shop• diagnostics & support for computers, printers and network• assembling and set up new PC and peripheral devices• installation and upgrades OS: DOS, Windows 3.11/95 and MS Office suite, setup email, • support SME customers and private users• advising clients, selling computer sets and components

Diploma It Specialist (Technik Informatyk), Information Technology, 2000

HTML, C, C++, UTK (computer technology equipment)

Microsoft Certified Professional (Mcp), Information Technology, 2010

Comptia A+ It Essentials I, Pc Hardware & Software, Information Technology, 2007

Computer Systems Maintenance B2, Information Technology, 2007

Esol Skills For Life, Entry 2, Language English, 2007