Provided customer service and support.Participation in negotiations and settlement discussions Responded to emails/texts/phone calls, with contact outside the standard business hours when requiredPrepared reports on the work performed for the required period.

Conducted daily calls and personal meetings with clientsRepresented the interests of the company in public places.Identified and reported issues to improve customer experience.Followed fraud prevention and security procedures.Monitored and responded to all customer requests

Greeted customers and discussed the type, quality and quantity of goods and services they wish to purchase;Consulted clients on products and services.Performed administrative and management functionsProvided conciliation and arbitration servicesCommunicated with clients on a daily basis by telephone or in person.Received incoming calls and processed customer complaintsRelayed information to the team leader and maintained constant communication regarding day-to-day work.Took part in maintaining sales records to control inventory.