Olha Saienko Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

• Complete store operational requirements by scheduling and assigning employees & following up on work results;
• Maintain store standards;
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements;
• Ensure availability of merchandise and services by approving contracts and maintaining inventories;
• Organize and replenish front stock and help merchandize store;
• Maintain inventory by restocking shelves with products/items from inventory as well as observing inventory levels, prompting store management to reorder when levels appear low and arranging for return and credit for.

United Arab Emirates

• Provided excellent customer service by greeting and assisting visitors on their arrivals to the Reception area;
• Dealt with numerous complex and diverse tasks at the reception’s daily operations;
• Screened incoming calls and directed them to appropriate departments;
• Ordered and managed the office stationery supplies;
• Attended regularly scheduled departmental meetings, prepared the MOM’s & followed up with Colleagues;
• Prepared, raised and followed up on purchase requisitions of local and imported items for the outlets;

Ukraine

• Trained and managed new joiners in the team and observed their performance;
• Managed large amounts of incoming calls;
• Generated sales leads, identified and assessed customers’ needs to achieve satisfaction;
• Built sustainable relationships of trust through open and interactive communication & provided accurate, valid and complete information about the product;
• Met personal/team sales targets;
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution;

Ukraine

• Met and greeted visitors of all seniority levels;
• Provided secretarial support to the Director and Senior Managers by taking minutes of meetings, prepared agendas, disseminated necessary information pre and post meetings and followed up on assigned actions;
• Maintained proper filing and documentation of all records related to the company;
• Organized and maintained Manager’s calendar and scheduled appointments;
• Handled logistics of new projects and events (printing, filing, internal & external communications, copying, formatting, etc.);
• Assured the Director & Senior Managers were fully briefed for meetings; provided notes, summaries and action checklists as/if appropriate;

Ukraine

• Resolved service problems by clarifying the customer's complaint while determined the cause of the problem;
• Selected and explained the best solution to solve the problem and followed up to ensure resolution;
• Maintained financial accounts by processing customer adjustments;
• Recommend potential services to management by collecting customer information and analyzing customer needs;
• Prepared product or service reports by collecting and analyzing customer information;
• Manage large amounts of incoming calls etc...

Ukraine

• Answered incoming calls and responded/managed to customers inquires, requests, feedbacks or complaints;
• Selected and explaining the best solution to solve the problem and followed up to ensure resolution and final customer’s satisfaction;
• Identified and escalated issues to supervisors if any;
• Provided service information to customers;
• Documented all call information according to standard operating procedures etc…

Ukraine

• Acted as a first point of contact: dealt with correspondence and phone calls;
• Managed calendars and organized meetings and appointments;
• Provided secretarial support to the Manager by taking minutes of meetings, prepared agendas, disseminated necessary information pre and post meetings and followed up on assigned actions;
• Booked and arranged travel, hotel reservations, Visa processing, transport and accommodation;
• Collaborated with supplier, ordered goods and closed deals, as well as attended exhibitions and conferences;
• Reminded the Manager about the important tasks and deadlines;