Olha Saienko Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

• Complete store operational requirements by scheduling and assigning employees & following up on work results; • Maintain store standards; • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements; • Ensure availability of merchandise and services by approving contracts and maintaining inventories; • Organize and replenish front stock and help merchandize store; • Maintain inventory by restocking shelves with products/items from inventory as well as observing inventory levels, prompting store management to reorder when levels appear low and arranging for return and credit for damaged products/items; • Continuously achieving 100% plus sales objectives while meeting or exceeding monthly quotas; • Close and opene the store according to scheduled shifts; • Guide and supervise all staff members to create a happy work environment for the benefit of both staff and clients; • Maintain high personal presentation standards that represente the Store in general etc…

United Arab Emirates

• Provided excellent customer service by greeting and assisting visitors on their arrivals to the Reception area; • Dealt with numerous complex and diverse tasks at the reception’s daily operations; • Screened incoming calls and directed them to appropriate departments; • Ordered and managed the office stationery supplies; • Attended regularly scheduled departmental meetings, prepared the MOM’s & followed up with Colleagues; • Prepared, raised and followed up on purchase requisitions of local and imported items for the outlets; • Screened Incoming calls & directed them to appropriate departments and took accurate & complete messages; • Ordered and managed the office stationery supplies; • Anticipatively performed all the administrative support to the Management; • Administered all the complaints and resolved the issues appropriately and within timely manner; • Provided excellent customer service as per Al Tayer Group standards, policies and procedures etc...

Ukraine

• Trained and managed new joiners in the team and observed their performance; • Managed large amounts of incoming calls; • Generated sales leads, identified and assessed customers’ needs to achieve satisfaction; • Built sustainable relationships of trust through open and interactive communication & provided accurate, valid and complete information about the product; • Met personal/team sales targets; • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution; • Kept records of customer interactions, processed customer accounts and file documents etc...

Ukraine

• Met and greeted visitors of all seniority levels; • Provided secretarial support to the Director and Senior Managers by taking minutes of meetings, prepared agendas, disseminated necessary information pre and post meetings and followed up on assigned actions; • Maintained proper filing and documentation of all records related to the company; • Organized and maintained Manager’s calendar and scheduled appointments; • Handled logistics of new projects and events (printing, filing, internal & external communications, copying, formatting, etc.); • Assured the Director & Senior Managers were fully briefed for meetings; provided notes, summaries and action checklists as/if appropriate; • Liaised between different departments on matters related to customers’ complaints, letters requested etc…; • Prepared purchase orders and sent copies to suppliers and to departments originating requests; • Reviewed requisition orders in order to verify accuracy, terminology, and specifications etc…

Ukraine

• Resolved service problems by clarifying the customer's complaint while determined the cause of the problem; • Selected and explained the best solution to solve the problem and followed up to ensure resolution; • Maintained financial accounts by processing customer adjustments; • Recommend potential services to management by collecting customer information and analyzing customer needs; • Prepared product or service reports by collecting and analyzing customer information; • Manage large amounts of incoming calls etc...

Ukraine

• Answered incoming calls and responded/managed to customers inquires, requests, feedbacks or complaints; • Selected and explaining the best solution to solve the problem and followed up to ensure resolution and final customer’s satisfaction; • Identified and escalated issues to supervisors if any; • Provided service information to customers; • Documented all call information according to standard operating procedures etc…

Ukraine

• Acted as a first point of contact: dealt with correspondence and phone calls; • Managed calendars and organized meetings and appointments; • Provided secretarial support to the Manager by taking minutes of meetings, prepared agendas, disseminated necessary information pre and post meetings and followed up on assigned actions; • Booked and arranged travel, hotel reservations, Visa processing, transport and accommodation; • Collaborated with supplier, ordered goods and closed deals, as well as attended exhibitions and conferences; • Reminded the Manager about the important tasks and deadlines; • Typed, compiled and prepared reports, presentations and correspondence; • Implemented and maintained procedures/administrative systems; • Prepared invoices, quotations, delivery notes and receipts;