Lily Holguin Email & Phone Number

*25+ years of experience as an IT Business Analyst-Oversee projects of various sizes-Define and document functional requirements for software developers-Effective written and verbal communication skills and daily collaboration with business areas-Microsoft Word, Excel, SharePoint, SQL Query Analyzer-Utilization of workflows to promote turnovers of code for thorough quality assurance testing in various environments leading up to production installation-Manage the migration and regression testing of internal customized and retrofitted code including third party code-Perform post-production system check out of code and processes after installations including batch performance, navigation of modules, report retrieval-Troubleshoot issues reported by the firm’s support desk, internal and external business users and service providers, including code and batch review-Write and execute SQL queries to analyze data-24/7 on-call BA support and provide back-up support for team members-Multi-tasking to provide daily support of issues in all environments while maintaining current projects -Advise management when technical issues arise, areas impacted and end solution-Coordinate onboarding of insurance carriers for annuities trade processing and order executions-Validation of internal systems against new operating systems

Listed skills include Preventive Maintenance, Instrumentation, Plc, Troubleshooting, and 12 others.

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  New Mexico State University

  Associate'S Degree