Oli Beaumont Email & Phone Number

Leicester, England, United Kingdom

• Effectively managed response to 30+ requests per day from households and inspectors requesting repairs or complaining about leaks, resolved customer concerns• Defined scope of problem, assigned to most appropriate work team, set repair schedule• Managed schedules for 15 repair teams of 2 – 3 engineers each making 15-20 calls per week• Resolved 95% of emergency issues within 2 days, escalated remainder and followed through to completion• Liaised daily and negotiated access and repair schedules with local authorities’ Highways Agencies to enable reliable delivery of service and minimise disruption to customers and the public• Leveraged IT skills to improve setup of scheduling system, allowing 20% more work to be automatically scheduled• Re-designed planning & scheduling processes, increasing repair team efficiency by 10-12%• Drove compliance with company SLA’s• Updated customer data in CRM system

Leicester, United Kingdom

• Promoted to Planner due to consistent record of managing customer repair inquiries and complaints• Managed, prioritised and allocated service and repair work for a team of 300+ domestic service and repair engineers each visiting 8-10 households per day• Responded to c. 10 complaints per week, achieved 85% of repair resolutions within 5 days• Scheduled annual Service Visits for 20+ British Gas engineers and up to 40 sub-contractors visiting homes in the Midlands and Norfolk• Participated in monthly planning meetings with office and field teams to review progress, identify service improvements and ensure consistent standards of service• Re-designed next-day planning process, reducing workload and freeing 25% of the team for other duties• Produced training documentation and delivered training on scheduling software to 15 people during company reorganisation

• Managed a new branch of a well-established caravan sales and servicing company with annual sales of £500,000• Managed stock control and defined pricing for over 300 accessory product lines• Increased average initial order value of c. £8,000 by 2.5-3% by cross- and up- selling additional products and accessories• Oversaw arrangement of financing with Swift Group Caravans and Black Horse Finance to drive new caravan sales and warranty agreements• Processed electronic cash and cheque payments, completed daily cash till reconciliation and weekly banking submissions of up to £80k• Accurately booked, tracked and invoiced repair work to new and used caravans

Norwich, United Kingdom

Front desk role involving contact with local and international customers and agencies.Checking in & out of rental vehicles, completion of accident reports and customer surveys;Complaint handling;Daily and weekly branch admin and fleet reporting.

Norwich, United Kingdom

Temporary position; checking & processing of windscreen repair and replacement invoices.

• Installed Microsoft Outlook for 4,000+ Norfolk County Council employees at locations across the entire county, delivering consistent email functionality across the Council for the first time • Set up email account creation and control using Active Directory to maintain security. • Prepared work schedules for 10 sub-contracted installation engineers, monitored quality of work• Scheduled, logged and reported on progress of project to Council stakeholders• Troubleshot typical account setup and access problems, proposed solutions to prevent continual reoccurrence, delivered training for employees at all levels to drive uptake of new systems and solutions

Newly-formed company awarded two of the four Home Office contracts for electronic monitoring of curfew orders imposed by courts and as requirements of early release from prison.Fleet manager:• 167 vehicles based in locations across Wales, the Midlands, East Anglia and North London with drivers on 24-hour shift patterns working from home. • 152 vehicles fitted with previously untested devices for recording of business & private mileage for PAYE tax deductions; liaised closely with manufacturers and software developers to improve performance of the system. • Accident management, cost control and replacement vehicle provision for Field Officers, Managers and company Directors. • Completion of daily curfewee numbers and fleet status reports for submission to parent company (Premier Prison Services) and the Home Office.Security:• Issue and control of electronic swipe-card access to company premises and all areas within, including secure server room and Field Operations control room subject to Home Office regulations. • Power User access to both Admin and secure Operations servers for user support.Payroll:• Design, implementation and upkeep of TOIL recording spreadsheet for Field Officers. • Calculation of PAYE tax deductions for private use of company vehicles.Communications:• Supply & control of mobile phones and pagers to all Directors, Managers and Field Officers.