As a part-time marketing and business development consultant for Bondal Shore Ltd, I contribute to both the company’s marketing initiatives and its networking efforts within the financial and medical research sectors. My role involves creating marketing materials, managing the company’s online presence, and establishing initial relationships with potential investors and introducers. I also provide web development support, having designed and maintained the company’s website.Designed and developed the company’s website, ensuring an effective and professional digital presence.Produced marketing content such as email templates, newsletters, and social media posts to support client outreach and engagement.Actively networked with individuals in the financial and medical research industries, building rapport with high-net-worth investors and introducers.Initiated conversations with potential investors, gauging their interest and ability to bring in investment, and coordinated calls between them and the company’s directors.Managed and optimized the company’s LinkedIn profile, increasing engagement and visibility in relevant markets.Provided ongoing marketing advice and strategic input to enhance the company’s visibility and outreach efforts.

Improved on QA processes by introducing the creation of Acceptance criteria, detailed specs and Risk in user stories in addition to general QA prHired to establish formal QA processes, I quickly identified and implemented key improvements in how testing was conducted, despite the company ultimately deciding not to retain a dedicated QA role. I focused on enhancing how user stories were written, improving the testing environment setup, and integrating tools like TestRail with Monday.com to streamline testing processes.Improved the quality and clarity of user stories, introducing structured templates with detailed descriptions, acceptance criteria (AC), and risk assessments, ensuring better alignment between development and QA.Reshaped the testing workflow by moving from testing all features in a single QA environment to deploying individual branches to a dedicated test environment, allowing for more controlled and isolated testing.Encouraged the practice of pre-releasing branches to the test environment for smoke testing, identifying issues earlier in the release cycle.Began creating and organizing test cases for new features and smoke tests using TestRail and its integration with Monday.com, improving traceability and efficiency in tracking test progress.Collaborated with the creator of the Monday.com-TestRail integration to enhance its functionality, enabling the ability to link existing TestRail test cases to multiple Monday.com items, which significantly increased the effectiveness of the tool for the team.ocesses such as pre-release testing and test case management.

As a QA Engineer at Carestream Dental, I played a key role in ensuring the quality of software releases, particularly on an enterprise project for the Kingdom of Saudi Arabia's Ministry of Health. The project presented unique challenges, including limited hardware capabilities, restricted VPN access, and the need to work within the constraints of Azure services available in KSA. Despite these hurdles, I contributed to the success of the project through manual testing while occasionally assisting the sole Automation QA Engineer due to my prior experience with automated testing.Conducted extensive manual testing, writing and maintaining a large suite of test cases for both feature and regression testing, ensuring that software met high-quality standards before sign-off.Adapted testing strategies to accommodate technological limitations such as hardware constraints, third-party service dependencies, and API integration challenges, while navigating cultural factors such as translations into Arabic and the use of the Hijri calendar.Assisted in automation testing by collaborating with the Automation QA Engineer, applying my knowledge of automated tools such as Cypress to support automation efforts where possible.Worked closely with the development team and stakeholders to sign off on releases, often managing tight deadlines and evolving project demands, ensuring timely delivery of quality software.

Promoted to QA Engineer, I took on broader responsibilities to further improve the QA processes and expand the coverage of our products. In this role, I enhanced both manual and automated testing frameworks while also stepping into SCRUM Master duties, ensuring smooth team collaboration and project delivery.Strengthened test coverage by refining and expanding the suite of manual and automated tests, leveraging tools such as Cypress, Behat, and WebdriverIO for more robust automated testing across various scenarios.Acted as SCRUM Master on several occasions, implementing SCRUM methodologies and tailoring them to meet the specific needs of our team’s workflow, which improved sprint planning and team efficiency.Continued to provide internal training on QA methodologies, BDD practices, and effective defect management, further embedding a culture of quality across the development teams.Collaborated closely with developers and product owners to define acceptance criteria and ensure alignment between business requirements and technical implementation, resulting in more efficient testing and fewer post-release defects.Played a key role in release management, overseeing end-to-end testing and ensuring a smooth handoff from development to production.

After transitioning into the Junior QA Engineer role, I played a pivotal part in formalizing QA processes within the software development life cycle (SDLC). I expanded both my knowledge of QA methodologies and the company’s testing capabilities, while leading initiatives that improved defect management and collaboration between teams.Established a formal QA process within the SDLC, ensuring testing became an integral part of each stage from feature design and planning to development and release.Attended Behavior-Driven Development (BDD) training, after which I transformed how user stories and defects were written, aligning them with BDD principles to enhance clarity and communication.Led multiple internal training sessions on BDD, user story writing, journey mapping, and defect reporting, enabling teams to adopt more effective and standardized practices.Created and managed a comprehensive suite of manual test cases, plans, and suites using various tools, ultimately settling on TestRail to streamline and track testing efforts.Expanded the company’s test automation capabilities by experimenting with different tools and languages, including Codeception, Behat, Cypress, and WebdriverIO, utilizing PHP and JavaScript for automated test creation.Actively participated in all stages of the SDLC, from initial feature design and planning through to working closely with developers during sprints, ensuring high-quality releases.

Initially hired to provide customer and software support, I played a key role in bridging the gap between users and the development team by troubleshooting and reporting software defects.Conducted ad-hoc testing on defect fixes as part of customer support, ensuring bugs were resolved effectively, though there was no formal QA process in place.Recognized inefficiencies in manual testing, especially during large releases, and began self-initiated research into automating testing processes.Taught myself Java and implemented Selenium to automate repetitive test cases, creating a foundational suite of automated tests to improve efficiency and reduce manual effort during major releases.This initiative led to the creation of a formal QA role within the company, and I transitioned into the newly established Junior QA Engineer position to continue developing and expanding the testing framework.

Provided high-level customer service and technical support for Spotify users, assisting with account management and app-related issues.Trained and mentored new hires, helping them transition smoothly into customer service roles by delivering comprehensive onboarding and guidance.Selected for a special assignment in Bogotá, Colombia, where I spent 2-3 weeks training staff at a newly established outsourcing center, contributing to the successful launch of their customer support operations.Chosen for a specialized project to investigate song defect reports, identifying and resolving technical issues such as incorrect audio playback, buzzing, and other audio defects, ensuring a better user experience.

Provided consumer and business customers with mobile and broadband solutions, focusing on understanding their needs and delivering excellent service.Developed strong technical knowledge of mobile and broadband products, offering effective troubleshooting and technical support.Enhanced customer relationships by delivering personalized support, which improved customer loyalty and satisfaction.