As a Compliance Officer, I play a critical role in the fraud prevention process for our organization. My responsibilities include analyzing data to identify and act on suspicious or fraudulent activities, as well as developing and implementing policies and procedures to ensure legal compliance and operational security.I provide oversight, monitoring, and reporting on financial crime risks, and actively review customer accounts to detect and prevent possible fraud situations. Through my… Show more As a Compliance Officer, I play a critical role in the fraud prevention process for our organization. My responsibilities include analyzing data to identify and act on suspicious or fraudulent activities, as well as developing and implementing policies and procedures to ensure legal compliance and operational security.I provide oversight, monitoring, and reporting on financial crime risks, and actively review customer accounts to detect and prevent possible fraud situations. Through my work, I contribute to the protection of our organization and our customers from the damaging effects of fraud. Show less

Oversee the performance of the technical support team, ensuring efficiency and customer satisfaction.

Oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organizations products and development processes.

Assist in developing and executing comprehensive marketing strategies, focusing on community engagement, while also addressing support tickets and creating user guides to enhance user experience and satisfaction.

Provide technical support, advice and assistance to consumers and investors.

Service engineer for retail and financial customersTechnical team lead retail bankingSenior engineer and pre-sales support for KBC corporate bank

3rd-line system engineer for ProximusService engineer (software & hardware)Project leader in a software staging centre

2nd-line system engineer

Technical team lead for 1st-line agents

1st-line system engineer for Proximus