Oliver F. Email & Phone Number

Ilkeston, Gb

Birmingham, England, United Kingdom

Responsibilities- Primarily working on our two Experience Cloud sites (Aura and LWR)- Lightning Web Component (LWC), Aura, Visualforce, Apex development- Declarative development, Object management, Flow, Process Builder, Package installation- Performing code reviews for the wider team- Supporting with ongoing CI/CD process implementation using BitBucket PipelinesProjects- Implementation of Jira Service Management for BAU support operations- Introduction of BAU Support / Incident management processesTooling- VS Code- Git / BitBucket- Jira Software (Cloud)- Jira Service Management- Microsoft 365

East Midlands, England, United Kingdom

OSF Digital acquired oe:gen in October 2022Leading complex Salesforce projects from Presales stage through to Delivery, managing technical approach throughout.- MuleSoft RPA (Robotic Process Automation)- LWC, Aura, Visualforce, Apex Development- Managing Salesforce Development Teams- Providing guidance on platform best-practice- Producing Technical Documentation (Technical Architecture, Solution Architecture, User Story Design)- Version Control - BitBucket, GitLab, Github- CI/CD - BitBucket Pipelines, Jenkins, Github Actions- Experienced with SFDX / SFDX CLI- Platform Configuration (Object Creation & Management, Custom Fields, Page Layouts, Actions)- AppExchange Package Installation & Configuration- Experience working within Agile delivery teams- Jira & ConfluenceM&A - oe:gen / OSF Digital Integration - Led the Systems workstream (from the oe:gen side) for the acquisition of oe:gen by OSF Digital through to successful integration / completion:- Systems / access management (Azure AD)- Hardware/inventory management (Salesforce > Snipe-IT)- Email migration (Office 365 > Office 365)- Teams migration (Teams > Slack)- SharePoint migration (Teams/SharePoint > SharePoint)- MDM migration (Windows: Intune > Intune, macOS/iOS: Jamf Pro > Intune)- Interim support for oe:gen team moving into OSF IT processes/practice, providing comms across the delivery centre on the status of the systems integration- Attending weekly M&A status calls with the wider businessLeading oe:gen's team of academy trainees looking to become Salesforce Developers.

oe:gen was acquired by OSF Digital in October 2022 Involved in Systems & Innovation work-streams during oe:gen / OSF integration project.Leading oe:gen's team of academy trainees looking to become Salesforce Developers.Also responsible for internal IT/infrastructure practice - management of macOS and Windows based clients. Implementation and management of Jamf Pro (Cloud), ABM (Apple Business Manager), Microsoft Endpoint Manager, Sophos Intercept X, Natterbox (Telephony), LastPass (incl. SSO), Lucid, Atlassian Suite (Jira and BitBucket).

Leading complex Salesforce projects from Presales stage through to Delivery, managing technical approach throughout.Additional responsibilities:- Design and implementation of peoplepoint: centralised people, asset, and access management platform hosted on the Salesforce Platform to assist the business in becoming compliant with IASME Cyber Essentials- Company-wide IT support: providing day-to-day (BAU) support to business users for macOS and Windows, Microsoft 365, Atlassian Jira (Cloud), Natterbox (Telephony), Lucidchart, LastPass (incl. SSO/LastPass Identity), Administration of Azure AD, Microsoft Endpoint Manager (Intune), Sophos Intercept X, procurement and provisioning of new starter hardware (both Windows and macOS), maintaining Apple Business Manager (ABM) and Volume Purchase Program (VPP) to support automated enrolment of Apple Devices within the business.- Responsible for the implementation of Jamf Pro (Cloud) to replace Intune / Endpoint Manager, alongside the ongoing phasing-out of Windows hardware.

Nottingham, United Kingdom

I’d never written a line of code in my life before starting at oe:gen, and now I work with a bunch of amazing people to build beautiful user experiences for our lovely clients. You'll catch me spending most of my time working with Community Cloud.As well as building beautiful interactive experiences for our clients, I'm also responsible for managing the businesses IT systems that keep us running day-to-day, such as Microsoft 365, Microsoft Intune (MDM), Azure AD, as well as for the procurement, configuration, and deployment of hardware (both Windows and macOS based).

Nottingham, United Kingdom

- Salesforce Development: Implementing new Visual Flows, Workflow Rules, Processes, Custom Objects and Fields to improve the user experience for users within Technical Services.- Carrying out repairs on Apple hardware, such as Mac and iPhone.- Booking in Apple repairs and explaining the general repair process- Carrying out configurations of CTO Macs, iOS & Android devices for mass roll-outs- Keeping customers up to date with their repairs both over the phone and via email- Using Salesforce CRM to raise cases/repairs, keep cases updated constantly throughout the entire process- Using Apple's Global Service Exchange (GSX) to troubleshoot devices and order replacement parts- Using Apple Configurator within OS X to configure multiple iOS devices for roll-outs- Enrolling devices into AirWatch (by VMware) MDM during configuration, also managing them within the AirWatch MDM to ensure they have been configured correctly before shipping.

Nottingham, United Kingdom

- Carrying out repairs on Apple hardware, such as Mac and iPhone.- Booking in Apple repairs and explaining the general repair process- Carrying out configurations of CTO Macs, iOS & Android devices for mass roll-outs- Keeping customers up to date with their repairs both over the phone and via email- Using Salesforce CRM to raise cases/repairs, keep cases updated constantly throughout the entire process- Using Apple's Global Service Exchange (GSX) to troubleshoot devices and order replacement parts- Using Apple Configurator within OS X to configure multiple iOS devices for roll-outs- Enrolling devices into AirWatch (by VMware) MDM during configuration, also managing them within the AirWatch MDM to ensure they have been configured correctly before shipping.

Nottingham, United Kingdom

I took part in two weeks work experience with school at this company. Since attending with school I’ve been continuously returning for further work experience during my school holidays.Responsibilities* Use Apple’s Global Service Exchange (GSX) system to troubleshoot and create repairs for Apple products.* Independently using Salesforce CRM system to manage repairs, contact customers and make sure that case notes are up to date* Work independently and as part of a Team of engineers to complete repairs for customers inc. logic board replacements, system upgrades, top case replacements, display replacements, etc.* Following Apple repair procedures and keeping my progress updated on Salesforce* Contacting customers to keep them up to date on their repair as well as explaining the work I’ve carried outI also paid to complete my Apple Certified Mac Technician qualification whilst I was at Jigsaw24.I've since completed all of my product specific examinations and my Apple Certified Associate - Mac Integration 10.9 & Mac Management 10.10 qualifications.