Olin Thomas Email & Phone Number

Interface with software development teams to employ agile strategies. Oversee backlog management for development logistics. Design and update development stories for clarified understanding of project requests. Monitored development team capacity and velocity to forecast Sprint productivity levels. Examined completed developer tasks to confirm adherence to specification changes before code is integrated into the repository.• Key Contribution: Achieved an over 30% increase in velocity over… Show more Interface with software development teams to employ agile strategies. Oversee backlog management for development logistics. Design and update development stories for clarified understanding of project requests. Monitored development team capacity and velocity to forecast Sprint productivity levels. Examined completed developer tasks to confirm adherence to specification changes before code is integrated into the repository.• Key Contribution: Achieved an over 30% increase in velocity over capacity in development teams. Show less

Interfaced with key stakeholders to provide project updates, informing on new releases and pipeline forecasts. Examined and resolved blockers that prevented initiative advancement. Conducted daily stand-ups, bi-weekly sprint reviews, and weekly refinement sessions.• Key Contribution: Successfully increased velocity per hours committed (VCH) in the development teams by 30%+

Atlanta, Georgia, United States

Hosted daily stand-ups to identify key initiatives to focus on. Coordinated with the technical services team to execute Kanban sprints. Reviewed support tickets to identify the appropriate resolution team (which were then routed to either the data, tech, or client services departments).• Key Contribution: Improved support ticket completion times by 50%+.

Atlanta, Georgia, United States

Drafted SQL queries and updates to resolve critical issues. Collaborated with the client support team to resolve tickets and facilitate a premium customer service experience. Leveraged Chart of Accounts and systems management to integrate software.• Key Contribution: Reduced productivity interruptions by providing comprehensive training to the successive Software Support Engineer.

Greater Atlanta Area

Integrated client specifications into software and responded to individual service requests. Initiated project strategies, solution design documents, and statements of work tailored to each client. Wrote and edited customized SQL queries. Conducted client trainings on software use and troubleshooting. Created and escalated support tickets to the solution design team. Generated API reporting to ensure completion of objectives. Conducted phone meetings and onsite visits to resolve issues and… Show more Integrated client specifications into software and responded to individual service requests. Initiated project strategies, solution design documents, and statements of work tailored to each client. Wrote and edited customized SQL queries. Conducted client trainings on software use and troubleshooting. Created and escalated support tickets to the solution design team. Generated API reporting to ensure completion of objectives. Conducted phone meetings and onsite visits to resolve issues and assist with software implementation. Coordinated with internal teams to enhance various module compatibilities and ensure specification adherence.• Key Contribution: Expanded shipping efficiency and reduced expenditures by ~32%. Show less