Olin Stickler Email & Phone Number

Portland, Oregon, United States

Creating email marketing campaigns, coordinating with partner brands, and providing creative insight. Designing website user interface improvements to provide members with an easier, more valuable, and more intuitive discount redemption experience.Serving as a subject matter expert for remote customer service staff, providing insights, coaching, and support for escalated cases.

Portland, Oregon Area

Ran the customer service operations for an online member discount program, representing multiple brands, and single-handedly supporting over 5000 members per year through phone and email communications. Maintained a 95% member satisfaction rate.Designed innovative website user experience improvements based on first-hand observations, research, and user feedback. Collaborated with engineers and project managers to prototype, test, and launch multiple major enhancements, including a notification system and a site layout redesign.Assisted with email marketing operations, including copywriting, editing, reviewing, and QA testing over 300 campaigns per year. Designed new campaign templates and company-specific employee recognition programs.

Portland, Oregon Area

Provided technical support for City employees, remotely and in person. Supported Windows computers, iOS devices, Microsoft Outlook, SAP, Adobe Creative Cloud, and other business applications. Collaborated with IT analysts to diagnose, troubleshoot, and resolve technical issues in a large, complex technology environment transitioning to cloud services.Extensive use of ticketing systems and remote desktop connection software in an IT help desk setting.Authored software help guides and knowledge base articles for employee groups at different levels of tech literacy.

Vancouver, Wa

Engaged the public - providing front-desk customer service to members and guests in person and over the phone. Sold memberships, class registrations, and merchandise in a fitness facility setting, processing cash and credit card payments through a point-of-sale system. Drove membership growth by leading tours of the facility, providing information about programs, and explaining benefits of membership to facility guests.

Gresham, Or

Worked with the Summer Program Director to plan, organize, and implement the overall Day and Resident Camp programs. Hired personnel and created weekly master schedules.Directly supervised four directors and 20 unit counselors - providing coaching, support, and feedback while intentionally nurturing positive, respectful relationships. Planned and facilitated staff training workshops throughout the summer.Ensured the quality of overall camp operations by observing programs, providing feedback, finding creative ways to improve camp programming, constantly encouraging enthusiastic and positive attitudes among campers and staff, communicating with parents, and managing escalated camper behavior issues.

Gresham, Or

Delivered front line customer service to retreat guests throughout their stay, greeting group leaders, conducting group orientations, and attending to group needs.Served as the official camp host and representative - directly assisting in the set up and take down of equipment, facilitating meals and assuring the well-being, safety, and satisfaction of all guests.Served as a program leader and facilitator for groups of children and teens engaging in challenge course activities, team-building initiatives, environmental studies, archery, field games.

Oxford, Oh

Served as the General Fraternity's key ambassador within the Southwest region (Arizona and California), fostering strong relationships with thirteen chapters, their volunteers, and host universities.Served as an operational expert on policies, best practices and traditions of the Fraternity and coached chapters, volunteers and universities for improvement.Served as a “project manager” – developing project plans and managing their implementation according to dates, guidelines and expectations.

Tacoma, Washington, Usa

Developed customer service skills in a professional IT setting. Provided technology assistance to university faculty, staff and students in person, over the phone and through email. Received outstanding evaluations in customer service competency.Honed technology skills by servicing personal computers (Dell, Apple), assisting with media equipment, and setting up networked desktop computers and printers in offices. Developed general office skills including use of Microsoft Office, basic copy machine maintenance, and communication with teammates and supervisors.

Gresham, Or

Built and ran a three-week camp counselor training program for teens, in collaboration with a co-coordinator.Led workshops on goal setting, teaching, values, teamwork, and conflict resolution with small groups. Facilitated team building with teen groups on the challenge course and through group initiatives. Coached individuals on their leadership techniques and gave regular feedback. Observed and formally evaluated participant performance when leading at camp.

Portland, Oregon Area

Served as a cabin leader for children ages 7-17 from military families at summer camp.Instructed campers on environmental science and wilderness survival skills. Facilitated team building through challenge programs, sharing/discussion circles, and military family reflection activities. Learned effective communication skills in an energy-intensive environment.

Ba, Politics & Government - International Relations

Activities and Societies: Beta Theta Pi, Technology Services, KUPS 90.1 FM Tacoma, Campus Visit Program, Puget Sound.

Education record

Activities and Societies: Student Representative to the School Board, Student Government, National Honor Society, Royal Blues Chamber.