Olinto Neto Email & Phone Number

Ireland

Ireland

Currently finished my Honours Bachelors Degree in Business

Dublin, County Dublin, Ireland

✔️ Customer Service Specialist & Lounge Assistant | Aer Lingus Lounge T2, Dublin Airport | Mar 2019 - Nov 2021- Checked membership cards, admitted and seated members and guests.- Rebooked tickets for passengers when requested.- Prepared and served beverages and food to customers.- Prioritised queries and displayed strong problem-solving skills when necessary. - Ensured that areas of work and tables are kept to a high standard of cleanliness throughout the day.-… Show more ✔️ Customer Service Specialist & Lounge Assistant | Aer Lingus Lounge T2, Dublin Airport | Mar 2019 - Nov 2021- Checked membership cards, admitted and seated members and guests.- Rebooked tickets for passengers when requested.- Prepared and served beverages and food to customers.- Prioritised queries and displayed strong problem-solving skills when necessary. - Ensured that areas of work and tables are kept to a high standard of cleanliness throughout the day.- Completed production, wastage, temperature, and cleaning records. Reported discrepancies to the Head Chef when necessary.- Maintained stocks and supplies, working with Chefs and back of house staff to provide an efficient service.- Ensured compliance with all company and legal procedures relating to food safety, hygiene, health and safety, and personal requirements.Achievements: - Was entrusted with opening and closing the lounge, ensuring all policies and procedures were followed.- Promoted to a more senior level, responsible for training and coaching new employees. - Provided the highest level of customer service at all times.I decided to leave this position to focus full-time on my studies and exams. Show less

Dublin, County Dublin, Ireland

✔️ Customer Service Specialist | Guinness Storehouse, Dublin | Feb 2016 - Jul 2018- Carried out cleaning tasks in a timely and professional manner, ensured the service delivered was of the highest standard. - Unloaded equipment and supplies from delivery.Achievement: - Awarded employee of the month on 2 occasions, and promoted to a more senior role with greater responsibilities.

Brazil

- Actively prospected new clients through cold calling, networking, and face to face canvassing. - Forecasted sales, while devising creative and effective strategies to grow my territory and achieve sales targets.- Assessed clients’ needs, offered value-added solutions and built lasting relationships while ensuring customers satisfaction. - Managed the full sales cycle and consistently achieved personal and team sales goals.- Reported to management on targets and… Show more - Actively prospected new clients through cold calling, networking, and face to face canvassing. - Forecasted sales, while devising creative and effective strategies to grow my territory and achieve sales targets.- Assessed clients’ needs, offered value-added solutions and built lasting relationships while ensuring customers satisfaction. - Managed the full sales cycle and consistently achieved personal and team sales goals.- Reported to management on targets and accomplishments, market trends, and forecasts. Achievements:- I successfully developed a key partnership with one of the largest retail stores in São Paulo, securing a significant deal for the sale of 130,000 products.- Through hard work and dedication, I closed a significant deal with a large network of stores in the northeast of Brazil, which was known to be a challenging prospect. Show less

Brazil

- Managed the workload and team members, ensured procedures were followed by the team and employees, including health and safety.- Supported the Site Manager in the efficient day-to-day running of the retail unit and took full responsibility for the site in the Site Manager’s absence.- Professionally handled all customer queries and complaints in line with company policy, in a timely manner and escalated where appropriate.- Managed employee performance, giving regular training… Show more - Managed the workload and team members, ensured procedures were followed by the team and employees, including health and safety.- Supported the Site Manager in the efficient day-to-day running of the retail unit and took full responsibility for the site in the Site Manager’s absence.- Professionally handled all customer queries and complaints in line with company policy, in a timely manner and escalated where appropriate.- Managed employee performance, giving regular training, feedback, recognition, and encouragement.- Managed stock and quality control. - Responsible for the closing of the cashiers, provided deposits and payment of bills, updated the books, while monitoring employees’ working hours and overseeing the payment of salaries.Achievements:- Ensured the site operated efficiently, provided customers with a constantly high level of service, providing food in a clean, safe environment. - Played a key role in winning the bid for the supply of fuel for the city’s police vehicles.- Initiated and coordinated the adoption of a new and unified software system to manage the site. This resulted in improved real-time monitoring of the fuel tanks, and the creation of a loyalty card system which successfully increased client retention. Show less

Brazil

- Started my own business in the show embroidery sector, and developed a portfolio of clients in the region.- Successfully carried out all administrative duties to establish my own business.- Developed a portfolio of clients in the region, while managing the relationship with suppliers and negotiated rates.I decided to close my business and go back to employment due to the crisis.

Brazil

- Uploaded invoices into the bank’s internal system (UNIX software), in order to issue loans.- Processed remittances of payments, as per customers’ bank requests.- Checked signatures on customers' checks and ensured funds availability and processed payments. - Successfully operated cash registers.Achievements: - Was promoted to team leader after two years, due to the quality of work provided.