Support manager leading the team responsible for the E2E design of HFC capacity upgrades; assign, track and report on all areas of design work in progress and ensure RF design packs are produced and issued in line with applicable SLAs and statutory requirements; responsible for the QC’ing of complex infrastructure/logical technical designs ensuring the latest relevant HFC and fibre architectural guidelines and standards are adhered to; support wider planning group with technical expertise;… Show more Support manager leading the team responsible for the E2E design of HFC capacity upgrades; assign, track and report on all areas of design work in progress and ensure RF design packs are produced and issued in line with applicable SLAs and statutory requirements; responsible for the QC’ing of complex infrastructure/logical technical designs ensuring the latest relevant HFC and fibre architectural guidelines and standards are adhered to; support wider planning group with technical expertise; develop skills and coach the design team and others to appropriate standards on latest technologies, products and design rulesets; liaise with field delivery teams to resolve field/design issues; provide expertise and guidance to contribute to the resolution of complex design issues. Show less

Responsible for supporting the Director of IT in the delivery of service desk and network & system functionality to the mortgage services business. Managing an existing architecture of over 200 servers and 250 staff to ensure reliable performance of systems including annual disaster recovery and resolution of IT issues across the business to meet the needs of its clients. Escalation point for all business critical IT issues liaising with third parties or internal business teams and ExCo… Show more Responsible for supporting the Director of IT in the delivery of service desk and network & system functionality to the mortgage services business. Managing an existing architecture of over 200 servers and 250 staff to ensure reliable performance of systems including annual disaster recovery and resolution of IT issues across the business to meet the needs of its clients. Escalation point for all business critical IT issues liaising with third parties or internal business teams and ExCo management as required in issue resolution. Working as a mentor for the 1st and 2nd line IT teams and as a technical lead on implementation of new IT systems, client on-boarding & off-boarding projects and security audits for both residential and commercial markets. Provided resolutions to complex issues in a time effective manner with effective communication to business stakeholders Show less

Responsible for supporting the Director of IT in the delivery of service desk and network & system functionality to the mortgage services business. Managing an existing architecture of over 200 servers and 250 staff to ensure reliable performance of systems including annual disaster recovery and resolution of IT issues across the business to meet the needs of its clients. Escalation point for all business critical IT issues liaising with third parties or internal business teams and ExCo… Show more Responsible for supporting the Director of IT in the delivery of service desk and network & system functionality to the mortgage services business. Managing an existing architecture of over 200 servers and 250 staff to ensure reliable performance of systems including annual disaster recovery and resolution of IT issues across the business to meet the needs of its clients. Escalation point for all business critical IT issues liaising with third parties or internal business teams and ExCo management as required in issue resolution. Working as a mentor for the 1st and 2nd line IT teams and as a technical lead on implementation of new IT systems, client on-boarding & off-boarding projects and security audits for both residential and commercial markets. Provided resolutions to complex issues in a time effective manner with effective communication to business stakeholders Show less

Lead for the IT Service Desk

3rd line escalation and projects

Providing Second Line support to companies across Windows systems and Network Infrastructures, assisting escalated First Line Support queries and deployment projects. Based in Colchester working in the Essex area and London

•Installing all College network systems including switches, firewalls, wireless access, remote access solutions and VPN.•Maintain and troubleshooting configuration issues on all networking devices to ensure that end to end IP connectivity is reliable, optimised, managed and monitored.•Liaison and point of contact for all external suppliers of networking services and facilities, servers and other contracted network services.•Providing administration and dedicated backup and… Show more •Installing all College network systems including switches, firewalls, wireless access, remote access solutions and VPN.•Maintain and troubleshooting configuration issues on all networking devices to ensure that end to end IP connectivity is reliable, optimised, managed and monitored.•Liaison and point of contact for all external suppliers of networking services and facilities, servers and other contracted network services.•Providing administration and dedicated backup and restoration of all of the College’s network equipment, using appropriate management software and techniques•Providing administration and dedicated backup and restoration of all of the College’s server equipment, with emphasis on College data, email, file and database systems.•Responsible for providing ongoing support, maintenance and troubleshooting of all network connection issues and server operations issues.•Responsible for server infrastructure, storage and environment support and back up including restoration. Supervise server storage space allotments.•Analyze system and network usage and plan for growth or increases in network capacity.•Develop, implement and maintain policies, procedures and associated training plans for system administration and appropriate use.•Comply with service level agreements developed by the Network Operations Manager in collaboration with client stakeholders.•Administer and maintain end user accounts, permissions, and access rights with relation to VPN, wireless and other network access technologies.•Assess need for any security reconfigurations (minor or significant) and execute them if required.•Recommend, schedule and apply fixes, security patches, firmware/OS upgrades and any other measures required in the event of business disruption.•Produce documentation of all network configurations & services and support formalising a change control mechanism•Provide out of hours cover as required. Show less

Seconded to run the helpdesk department until new structure was finalised for the IT Department

First/Second line support for all desktop client end issues including printers, basic network troubleshooting and phones.

Running the helpdesk for booking in road tugs for repair.