Strategize, implement and execute new government projects and ensure the execution of the tasks were completed while considering budget and time constraints Specially selected to be one of 37 Nationwide Specialists representing the DWP South London district Liaise with and support Disability/Employment Advisors to find engaging ways to support 50 plus cohortPlanning and managing the onboarding activities for new colleagues and managing a team of over 10 people over multiple… Show more Strategize, implement and execute new government projects and ensure the execution of the tasks were completed while considering budget and time constraints Specially selected to be one of 37 Nationwide Specialists representing the DWP South London district Liaise with and support Disability/Employment Advisors to find engaging ways to support 50 plus cohortPlanning and managing the onboarding activities for new colleagues and managing a team of over 10 people over multiple projectsOrganise and Deliver Midlife MOT workshops and presentations with a focus on wellbeing and upskillingDeliver Midlife MOT sessions to customers based on health wealth and wellbeing Show less

Provide support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support. Offer quality advice to customers about job search actions, Support claimants to job search effectively in a largely digital worldliaise with stakeholders and job provisions to identify most suited opportunities for customers40 Plus lead – supporting and encouraging customers aged 40 plus into the workforce/upskillingOffer valuable, empathetic… Show more Provide support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support. Offer quality advice to customers about job search actions, Support claimants to job search effectively in a largely digital worldliaise with stakeholders and job provisions to identify most suited opportunities for customers40 Plus lead – supporting and encouraging customers aged 40 plus into the workforce/upskillingOffer valuable, empathetic feedback to customers during weekly work search reviews Offer encouraging, compassionate, supportive customer services to guide individuals and their families towards financial independenceBuild non biassed, positive relationships with customers through active listening that encourages, motivates and builds trust. Keep log of appointments using in house systemDiversity and Inclusion office lead with a focus on equal opportunitiesUpdate employment and management team on provisions based on customer trends Show less

Effective liaison between customers and internal departments. Trained staff on operating procedures and company services. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Served as the main liaison between customers, management and sales team. Cross-trained and backed up other customer service team members. Facilitated inter-departmental communication to provide effective customer… Show more Effective liaison between customers and internal departments. Trained staff on operating procedures and company services. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Served as the main liaison between customers, management and sales team. Cross-trained and backed up other customer service team members. Facilitated inter-departmental communication to provide effective customer support.Developed partnerships with local businesses to secure third party promotions.Directed and coordinated marketing activities and policies to promote products and services.Coordinated and participated in promotional activities Show less

Defined clear targets and objectives and communicated them to other team members.Improve learner’s level of English proficiencyBasic administration such as keeping student registers and attendance recordsWorked directly with internal departments, clients and management to achieve results.Foster motivation within the project team to meet tight deadlines.

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