Olive Andre Email & Phone Number

London, United Kingdom

-Dealing with consumers, retailers and wholesaler accounts-Loading and chasing orders-Invoicing-Stock management -Sales and Distribution management in France and UK-Administrative assistant for the French and UK sales manager.-Handling with customers requests via e-mail, phone, Fax and website-Providing training about the company and products to the new starters-Dealing with return process and policy, registering the product to be returned to the warehouse-Dairy planning for the Sales department in France and UK-Database entry and update-Resolving issues in prompt time-Escalating issues to the department in charge

-Liaising with customers via e-mail, online chat, phone and social media : Canada, France, UK -Liaising with the business partner line and retailer line -Registering new customers and account creation -Processing with delivery and return policies -Technical assistance via the phone, e-mail and online chat -Providing training to the new starters -Team supervising : up to 10 people – Assisting the supervisors -Offering new services to the customers according to their needs : Set Top Box and Online Streaming Media Services

25 Copthall Avenue Ec2 7Bp London, United Kingdom

-Liaising with customers, including multi-lingual telephone and written correspondence -Daily Communication with support and technical team -Building/ writing daily report for technical team -Respond to enquiries about products and services -Handle customer complaints efficiently and effectively -Handling queries and claims whilst taking responsibility for investigations. -Using CRM system to resolve Top-up, SMS, Voice, billing or other faults. -Investigating international destination fault to ensure quality is always of a high standard

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