Benefits Service Center Associate
Current• Assists with the administration and daily support of the North American employee benefits for active and retired employees• Provides administrative support for customer inquiries including, but not limited to, addressing questions, providing or requesting appropriate documentation from customer, accurately documenting case details/history, and ensuring appropriate closure or escalation• Handles live calls and correspondence from retirees, employees, plan participants, and interdepartmental personnel regarding various benefit matters• Administers North American employee and retiree benefits including processing enrollments, changes, and terminations• Enters data into appropriate systems• Depending on the inquiry, provides counsel to employees and retirees on plan provisions so that individuals can make informed benefit decisions• Helps employees and plan participants navigate through employee benefits web sites• Enters benefit elections on-line on behalf of employees and retirees• Keeps management advised of potential problem areas and recommends/implements solutions as appropriate, escalates potential problems in a timely manner• Escalates questions that are beyond level of knowledge to appropriate party or supervisor• Other related tasks may include benefit eligibility verification as it pertains to pensioners, beneficiaries, and active employees – union and non-union• Assists with special projects as assigned