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Olive Gichuru is listed as Quality Analyst | Customer Service | Customer Support | Sales | Business Development | Operations | Startups based in Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Olive Gichuru.
Olive Gichuru previously worked as Quality Analyst at Swvl and Customer Support Associate at Swvl. Olive Gichuru holds Diploma In Hospitality Management, Hospitality Administration/Management from Egerton University.
Dynamic professional with over 4 years of experience in sales, customer service, and quality analysis. Proven track record in identifying process improvements, ensuring high-quality standards, and delivering exceptional customer support. Adept at leveraging CRM software and cold calling techniques to drive sales and build strong client relationships. Skilled in communication, record keeping, and logistics management. Committed to providing top-notch service with a proactive and strategic approach.
A career timeline built from the work history available for this profile.
Nairobi, Kenya
- Identifying and correcting process gaps - Carrying out regular audits to ensure call quality is up to standard.- Giving feedback on user expectation- Monitoring and implementing actions to ensure quality standards are met- Compiling daily/weekly/monthly statistical data on performance
Kenya
- Acknowledging and resolving customer complaints- Giving detailed explanations on the product and services - Monitoring customer’s satisfaction levels- Referring the customers to superiors when necessary (Escalating issues)
Nairobi, Kenya
- Researching and creating suitable routes to fit Intra - City, City to City & Business to Business rides- Monitoring and reviewing utilization of the routes & stations- Field work (Mapping pickup locations on Google Maps to create plans for sale)- Performing cost analysis of potential customers to meet their needsAchievement: Closed two corporate clients
Kenya
- Selling and demonstrating the products to prospective customers- Guiding the buyers to the goods they want- Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
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Olive Gichuru is listed as Quality Analyst | Customer Service | Customer Support | Sales | Business Development | Operations | Startups.
Olive Gichuru is based in Nairobi County, Kenya.
Olive Gichuru has worked for Swvl and Souk - Safa Ltd.
You can use AeroLeads to view verified contact signals for Olive Gichuru, including work email, phone, and LinkedIn data when available.
Olive Gichuru holds Diploma In Hospitality Management, Hospitality Administration/Management from Egerton University.
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