Olive Okakpu Email & Phone Number

Lagos State, Nigeria

-Take customers calls and provide accurate, satisfactory answers to their queries and concerns.-De-escalate situations involving dissatisfied customers, offering patient assistance and support.-Collaborate with other call center professionals to improve customer services.-Receive daily calls from customers and consistently exceeded daily customer reached by 100%.-Successfully achieved 95% customer satisfaction rating, exceeding the target by 10%.-Respond to customer queries in a timely and accurate way, via phone, email, identify customer needs and help customers use specific features.-Update our internal databases with information about technical issues, useful discussions with customers & Monitor customer complaints on Email and reach out to provide assistance.-Share feature requests and effective workarounds with team members.

Abeokuta South, Ogun, Nigeria

* During this period, I was able to teach, advice and impact the pupils and they improved in their academic performance and morals.* I arranged the classroom and kept it in order for class activities and also assisted in preparation of lesson note using Microsoft office (PowerPoint).* I was able to understand each pupil and their learning styles, and this made it easy for me to carry all the pupils along and this increased their confidence level.* I maintained confidentiality of all students’ records and worked together with the admin for any information concerning the pupils.* I made sure all files and books were arranged and kept properly on the shelf. I also updated the necessary files every session.* I maintained a good relationship with other class teachers, and I helped, when necessary, that they all said they would miss me when I left.

Lagos, Nigeria

* I was able to reduce the budget for office supplies through removing unnecessary items and reducing the price of the supplies.* I was able to create a WhatsApp group chat which ensured the smooth and adequate flow of information within the company to facilitate other business operations.* I prepared periodic reports on activities e.g., expenses, projects, schedule for servicing etc., carried out in the department.* I was able to rearrange and organise a filing system for important and confidential company documents. * At the beginning of every month, I ensured I held a meeting with the office assistants, drivers, and security to inform, educate and keep them in line with the company values and policies.* The cleanliness of the company increased tremendously, and I oversaw facilities services, maintenance activities.* I was diligent with my work, and this led to a recognition and reward by the management.