o Process customer’s orders with high-end client service courtesyo Track deliveries and work closely with carriers and freight forwarders to optimize delivery routes and transit timeso Schedule deliveries and coordinate transportation and logistics activities, including arranging shipments, managing freight costs, and tracking delivery schedules.o Collaborate with cross-functional teams to develop accurate demand forecasts based on historical data, and market trends.o Track shipments and work closely with carriers and freight forwarders to optimize delivery routes and transit times.o Monitoring the accuracy of inventory with inventory control strategies to optimize stock levels, minimize carrying costs, and reduce stockouts or overstockso Conduct regular inventory analysis to identify slow-moving or obsolete items and recommend appropriate action.o Streamline processes for order processing, procurement, and demand fulfillment to increase productivity and meet customer expectationso Collaborate with floor(warehouse) staff to ensure orders are fulfilled properly

As a bilingual customer representative for a leading company in cheque and forms manufacturing, I mainly provide high end customer service to clients as follow:*Make use of active listening and excellent communication skills to take inbound calls(escalation) from customers regarding their cheque and form orders *make use of problem-solving skills to handle escalations from customer representative agents as requested by customers with a positive outcome* Provide a high-quality customer experience with a one-call solution approach*provide a one-time solution to the customer’s request*coordinate and follow up with all the partners of our different business lines (cheques, forms, retail...).*make use of all resources to conduct investigations on different incidents that may occur with the orders.*research and develop solutions that will enhance customer service to our valuable customers.

Supervised the warehouse team of 15 people with daily activities.Managed, evaluated, and reported warehouse productivity.Tracked and coordinated the receipt, storage, and timely delivery of goods and materials.Managed records, reported relevant information, and prepared any necessarydocumentation.Performed the daily inspection of the warehouse grounds.Coordinated and maintained fleets and equipment.Communicated and coordinated with other departments and customers.