Y Combinator backed startup (gaming marketplace) based in Copenhagen.Key Achievements- Scaled the customer success team from serving 13.000 user IDs to over 435.000 user IDs in less than 3 years.- Served as the escalation point for resolving complex customer inquiries.- Go-to person for questions and investigating urgent issues on internal systems, payments, Steam, and more.- Helped achieve a 10% MoM growth, reaching a total gross merchandise value (GMV) of €35M+.Responsibilities:- AML and Fraud Prevention- Community Management- Cross-team collaboration- Customer Support- Issue Resolution- Onboarding and Training- Partnership Management- Team Management

Covered some matchdays for Dust2, MASONIC and XI ESPORT.- Dust2.dk Power Ligaen Season 18

After freelancing, I joined uSigner to establish their video editing team, assisting a range of Danish gaming content creators with video editing and YouTube management.- Assisted a broad range of big Danish content creators with video editing and YouTube management, resulting in immediate growth for several creators.-Secured a partnership with a big Danish gaming creator, achieving 42% growth in views, 43% growth in watch hours & 275% growth in new subscribers through graphic design, video editing and YouTube management, within my first month.