Responsibilities included day-to-day consulting with branches to ensure compliance with corporate policies and control standards. Provided dedicated support and oversight to one or more districts in Regional Banking. Supported branch locations in meeting performance objectives by performing proactive assessment of current practices through on-site visits and developing and delivering learning materials and presentations that meet identified needs in the areas of customer service, controls, policies, standards, compliance, and systems. Interacted with District Manager(s) frequently to discuss performance within the market, deficiencies, recognition opportunities, consistent messaging, and customer experience observations on branch visits. Planned and executed risk management/compliance, and customer experience activities and initiatives. Identified and assessed risks associated with the business and made appropriate recommendations up through Branch or District Management for risk mitigation. Developed strategies and implemented tactical activities to minimize or mitigate losses including fraud losses, credit losses, cash difference and litigation. Served as focal point of communications to and from the branch locations in the areas of Internal/Cash Control, Risk Management, Transaction Processing, and Regulatory Compliance. Provides training and guidance to branch staff and district managers. Lead district and branch-specific initiatives including planning, scheduling and execution. Completed special projects for branches or district involving minimal risk; moderate supervision required.

Managed all functions of a retail banking branch. The primary objective is to serve the customers’ total financial service needs, resulting in greater market share. Created vital organization, promoting teamwork with partners and other corporate departments. Trained and coached successful teams through the development of staff as our competitive advantage. Responsible for effective staff salary administration and rewards. Developed and administered budgets, business development, performance objectives, staffing models, schedules and performance standards.

Managed the teller services function to ensure prompt and efficient transaction processing, customer needs are met, and introduction of products and services to meet the needs of customers. Created, trained and coached successful teams. Responsible for effective staff salary administration and rewards.

I started working as an intern, and then a Production Assistant after college. I eventually was promoted to an Associate Producer for a couple of shows aired by ABS-CBN. I was both a set/pre and post production assistant - organizing and grouping footage, coordinating with vendors and site managers/owners, and maintaining craft services. As an Associate Producer, I helped write and edit scripts for our shows and worked with our research teams for our content.