Oliver Badcock Email and Phone Number

Overall responsibility for the Marshall Audi & Aston Martin Aftersales division. • 13x Audi stores across four market areas • 1x Aston Martin store• 1x dedicated new and used preparation facility • 1x Body repair facility • Circa 300 members of staff

National Aftersales Manager for Jaguar Kuwait at Al-Zayani Automotive company.

Service manager at Al-Zayani Jaguar

Responsible for the first 6 months as Service Manager at a remote Landrover business which was under performing in many areas such as profitability, customer service to name a few.• Successfully created an action plan road map to improve the business whilst working closely with the head of business and existing parts manager.• Moved the CLP score out of the bottom 25% with continued improvement - with a well thought out and honest communication strategy to our existing customer… Show more Responsible for the first 6 months as Service Manager at a remote Landrover business which was under performing in many areas such as profitability, customer service to name a few.• Successfully created an action plan road map to improve the business whilst working closely with the head of business and existing parts manager.• Moved the CLP score out of the bottom 25% with continued improvement - with a well thought out and honest communication strategy to our existing customer base.• Implemented and maintained a robust warranty process to ensure no financial risk to the business.Moving into the second phase of this role enabled me to successfully recruit, build and drive an all-new team to move into our new Arch-Concept dual brand facility in Ipswich.Recruited a full team consisting of 16 Technicians, 4 service advisors, workshop controller, warranty advisor & all necessary support staff.• Implemented measurable standards into a new business.• Successfully achieved group expectations in the opening months of the business. Show less

Working as Aftersales Manager I had full operational responsibility for;• Service department consisting of 3 technicians 2 service advisors and support staff.• Bodyshop department consisting of 3 panel technicians and 2 paint technicians plus VDA's and support staff.• Full Nissan and multi-franchise parts departmentDuring my time here we quickly outgrew our combined workshop and bodyshop facility and moved our service workshop into a new purpose built facility whilst growing… Show more Working as Aftersales Manager I had full operational responsibility for;• Service department consisting of 3 technicians 2 service advisors and support staff.• Bodyshop department consisting of 3 panel technicians and 2 paint technicians plus VDA's and support staff.• Full Nissan and multi-franchise parts departmentDuring my time here we quickly outgrew our combined workshop and bodyshop facility and moved our service workshop into a new purpose built facility whilst growing our team from 3 to 5 technicians and adding a full time workshop controller. This enabled both the workshop and bodyshop facility the space to expand and grow - thus becoming more profitable.All of the above was achieved whilst maintaining an upper quartile CSI score for Nissan, and being recognized as having achieved a 100% GPTW (Great place to work) staff survey score during my time as Aftersales manager. Show less

Workshop controller responsible for a workshop team consisting of 14 technicians across 3 manufacturer brands ( JLR, Ford and Citroen).Working across two workshops on a split-site layout, with one full ATL MOT bay and full tyre facilities.Also trained as VOSA MOT site manager.

Vehicle technician. Responsible for service and maintenance repair work on all Landrover vehicles.