My role as partner at T4 Interiors was multifaceted. On a day-to-day basis I took on the responsibility of delivering excellent craftsmanship and joinery to our clients across many shop-fitting and hotel projects including work for Travelodge, EasyHotel, student accommodation, and bars. Behind the scenes, I gained experience of managing invoices, tax, and payroll. I became comfortable with managing paperwork and was able to keep the office running efficiently and safely. I took on a supervisory role and facilitated all aspects of working with the team including employing, leading site meetings, and delegating tasks.Other duties include the management of the companies financial accounts, processing weekly invoices and payroll as well as ensuring tax and wages are consistently updated and paid.I ensure I liaise with clients, designers and contractors from all trades to ensure successful completion and timely handovers for each project.

I worked with TGL as a sub-contractor on projects with clients such as Savers, Superdrug, and 3Mobile.This included installing cash desks, gondolas, racking, slat walls, and safety screens, replacing flooring, painting, plumbing, stud walling, and dry lining.

I worked with Macdonald Joinery throughout the UK on projects such as McArthur Glen and several other shopping centres, Superdry, and Gap. These projects included ripping out toilet blocks in shopping centres and fitting new bespoke cubicles and MFC throughout, installing a sloping flat roof with guttering, and strengthening existing framework. Labour at Gap included installing double fire doors, cutting vision panels out, erecting stud walls, and demolition of toilet blocks. While working with Superdry, I had responsibilities such as installing large steel structures, wall-cladding, and oak flooring installation.

I initially worked with Retail Refresh as a skilled labourer however while working on-site, I was able to hone my carpentry skills to take up a role as a joiner and undertook an NVQ certificate. Projects completed with Retail Refresh include various banks such as Natwest, Lloyds TSB, and Nationwide as well as shopping centres and offices. I was involved in all aspects of build on large projects such as demolition, floor leveling, drywall partitions, fixtures, kitchenettes, and floor fitting.

Working with Built. on a large new build project in Sydney, Australia I began my joinery career as a skilled labourer. The role included keeping the site clean and tidy alongside assisting other trades with various duties to ensure the smooth running of the job. Tasks included constructing temporary access to site by way of ramps and handrails, cleaning new concrete structures of any rebar using Oxyacetylene and breaking out concrete to required levels to ensure successful job progression.

Labouring on a large civil site building new multi story business in Sydney

Installing steel into new underground carpark mainland civil site also Retaining walls and other structures

During my time at QC Supplies and OYYY ( merged Companies) I worked my way up to a Product Manager. Starting in October 2008 I became a valued part of the E-commerce team as a Customer Service Administrator. Throughout this role my customer service skills enhanced answering large volumes of calls and responding to emails from our several Amazon websites.Soon after, my knowledge in the Electronics category became apparent to my superior. I was then awarded with the responsibility of the entire electrical category to manage; Hewlett Packard, Apple, Microsoft and Logitech are some of the major players in this category. Following my promotion the team diversified and I was given the title as Product Manager.I now managed the products from raising a Purchase Order to them coming through the door and leaving along with maintaining a customer service role. By doing this process every day I developed a closer relationship with customers and benefited from their feedback; coupled with that and the brand account managers I ensured the lowest cost was obtained. Certain accounts I managed had large rebate targets to hit meaning very close relationships with my account manager and the vendors became exceptionally important. I ensured vendors exceeded my target price smashing targets away. Managing my inventory levels in the UK and Europe to supply the demand was vital to eliminate delivery delays and endanger 100% feedback. More of my daily duties are included below.

Day to day duties• Handling product enquiriesManaging inventory levels • Checking price and availability of products for the sales staff• Working closely with the Purchasing Manager• Close relations with distribution• strong relationship with suppliers • Handling large HP Smart Quotes• Achieve quarterly rebate target • Negotiating bulk buy prices • Frequent business trips to keep good relations in person• Organising training days for sales staff • Organising days to drive products sales• Expediting• Dealing with Stock Discrepancies• Booking in products to our system

• Customer service• Answering Customer service calls• Dealing with email• Assessment of customer returns• Listing products to sell on eBay and Amazon Europe• Pricing products on the web and Amazon• Selling our returned goods on eBay and Amazon• Working closely as a team• Hitting targets and deadlines• Working overtime

At JD Sports I excelled in customer service as this was a face to face role. Being the point of contact for customers within the store I was able to answer any queries or questions they had therefore keeping them happy and delivering them the service they required.My role as a Sales Assistant had responsibilities and to fulfill them meant keeping a keen eye on the stores daily duties.Some of my daily duties included managing the stock from the point of delivery; checking it off and then making sure it was in the correct place on the shop floor and the stockroom. Keeping a clean and tidy stockroom was key to our stores success as footwear was a major part of the day’s sales and keeping customers waiting for sizes was not acceptable. Working as a cashier was also a very important part of the day. I had to make sure I kept the customer happy whilst making the transaction as fast as possible, especially at busy periods of the day. I also had to approach customers and make them aware I was there to assist them with any knowledge they needed to know regarding the products. During this time I personally enjoyed delivering customer satisfaction and it has helped diversify my career. Duties included

 • Sales Assistant• Customer Service• Money handling• Selling store cards
• Keeping shop to high standard
• Checking off deliveries