Oliver Beldham Email & Phone Number

Remote

Conduct compelling and high quality customer interactions to maximise adoption, and accurately record and communicate feedback and outcomesOn-boarding new customers, ensuring that they understand how best to leverage the support, training and other resources availableBuild and maintain strong relationships with mid-size charity partners through strategic account management of a portfolio of clientsDrive product adoption through 1:1 customer interactions, training sessions, events and webinarsDevelop messaging, discussion guides and objection handling material for customer interactions at various stages of the adoption funnelEnsure our online resources hub is full of best practices tips and advice and case studies

In my job role I have to manage clients whether that be in the form of training on our online system, or providing analysis on an ad-hoc basis for the markets they are interested in.I also conduct the reporting for the EPC board and the HFEPC board in conjunction with the Publisher's Association.I regularly conduct presentations on the book market and the audiobook market.

Walton-On-Thames, Surrey, United Kingdom

Working in the marketing team conducting data quality work within the CRM. Also analysing marketing data on an ad hoc basis.

Guildford, United Kingdom

As part of my 4 year course at university, I undertook a years placement at Sanofi. This involved me working in the business intelligence/decision support team. This entailed working with a number of different teams within the organisation, providing them with analysis on their products, models to show how well their product was selling, as well as conducting some research on how to improve some of the marketing processes in place.

Bachelor Of Applied Science (Basc), Economics, 2:1

Education record