Oliver Benjoseph Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

New York, United States

Consume complex data sets and provide easily read reports on as needed and recurring basis.Drive overhaul of post-bind underwriting audit process to realign with annual underwriting goals.Monitor and analyze operational performance metrics to identify trends and opportunities for improvement.Partner with Actuarial to develop data-driven strategies to forecast trends and improve loss experience.Oversee implementation of renewal automation system with Product Management and EngineeringSupport Underwriters by providing suggestions for changes based on performance of processes implemented.

Vetted new features from third-party data vendors to implement in underwriting audit process.Provided insights as expert on system automation and data sources for inaugural Kaizen Event.Led User Acceptance Testing on behalf of Underwriting team for policy management system upgrade.Provide data and insights extracted from data warehouse to cross-functional teams as requested.Developed Underwriting Operations team analytics in Looker to monitor bandwidth, track changes to workflow, and report out to leadership and key stakeholders the impact of the team’s work on revenue.Reduced post-bind underwriting audits and improve customer experience by analyzing underwriting alert triggers, identify candidates for front-end reviews, predict performance delta between pre- and post-bind processing, then implement new framework based on results and monitor new outcomes.Audited newly bound policies to confirm risk meets Underwriting criteria, communicated with broker for information as needed, and made final eligibility determination, improving Loss Ratio and book mix.Managed underwriting escalations and referrals regarding appetite and eligibility on rotating-basis with team.Documented and reconfigured Underwriting cancellations workflow to ensure compliance and better align with market standards that provide end users with best possible service and communication.

New York, New York, United States

Analyzed and optimized team processing workflows to increase output by 50% during ever-increasing volume. Eliminated 7-day activity backlog in less than a month with 99% QA score. Owned mission-critical and highly regulated renewal notice process from the start and became subject matter expert of policy cancellations and renewals processes. Documented workflows and trained third-party operator to assume workload of daily outbound notice sending.

New York, United States

Generated fully conceptualized plan for execution of event based on requirements of customer, ensuring deadlines are met and any potential restraints/limitations have been addressedIdentified technologies appropriate to each event based on customer requirements, including but not limited to conferencing platforms, presentation software, and polling and collaboration tolls. Engaged vendors, secured contracts, and oversaw implementation on behalf of customerFormulated fault-tolerant backup plans to ensure downtime during event is avoidedProvided troubleshooting information to event attendees in advance and during eventsInvented key strategies for event planning to allow for replication and scalability

New York, New York

Synthesized of daily producer's ticket sales report by extracting data from ticketing systems and nightly performance sales reportsOversaw daily maintenance of IT infrastructure and facilitated overhaul of major systems, including migration to Office365, upgrade all servers to Windows Server 2019, replacement of UPS backup batteries, installation of office access-control system, upgrade of all user machines to Windows 10Processed monthly American Express bill for entire company in excess of $250,000Planned and executed all internal events from company-wide town halls to intimate personal celebrations. Liaised and secured external vendors and necessary supplies and equipmentAssisted with client events overseeing all logistics including invite lists and invitation design, food, holiday gifts and entertainmentPlanned and executed all internal events from company-wide town halls to intimate personal celebrations. Liaised and secured external vendors and necessary supplies and equipmentAssisted with client events overseeing all logistics including invite lists and invitation design, food, holiday gifts and entertainmentFacilitated hiring, training, and supervision of all interns

Lead mailing of marketing materials to over 850 Tony Awards voters for the 12-Tony Award nominated musical Mean GirlsTracked production expenses of new production to adjust production budget as needed. Engaged with General Managers to keep budget on track.Onboarded upwards of 30 new employees for new productionInstituted policy to remove unauthorized videos of intellectual property

Oversaw the addition of five new cast members and worked with creative team to introduce cast-specific changes into the showExecuted over 350 technical cues during the 70-minute performanceScheduled and ran rehearsals, work calls, and performances

Soho Playhouse

Oversaw planning, build, and install of all physical production elements for showPrepared theater for all phases of the show’s life and trained staff of 20Maintained 100% compliance with all safety and fire codes

Led the preparation and wrap-up of developmental theater productionsAided Operations Manager with tracking income of royalties for past productionsCoordinated special event needs for clients including opening night invitations and seating charts, ticket distribution, ushering VIP guests into/out of theaterLed mailing of marketing materials to over 850 Tony Awards voters for the 9-Tony Award nominated Dear Evan Hansen

The Museum Of Jewish Heritage

Managed ticket sales for performances, daily ticket reports, checking in patrons, handling ticketing/seating issues as needed

Installed Lighting/Sound/Projections equipment for main stage, student-led, and department specific productions and maintained/replaced equipment as required.