A Customer led Strategist, I specialise in Organisational Development & Transformation. My professional background revolves around assisting global corporations in comprehending their customers and harnessing their corporate culture for organisational change. My expertise spans diverse industries, including banking, shipping, airline, supermarket, beverage, and e-commerce.In the early stages of my career, I conducted nearly 850 in-home customer interviews across 24 countries. This experience has provided me with a profound understanding of the factors that influence customers' thoughts and emotions towards organisations.My passion lies in translating customer insights into tangible changes within the company. I achieve this through strategic alignment, working with mindsets, and honing skills. My ultimate goal is to drive actionable improvements that positively impact both the organisation and customers.