Oliver Coman Email & Phone Number

Canberra, Australian Capital Territory, Australia

• Taking calls and speaking in a clear, understandable and friendly manner whilst avoiding the use of technical jargon • Quickly identifying the customer’s needs and clearly explaining how I will go about helping them • Assisting customers with the disconnection and re-connection of their electricity and gas as they move in and out of properties • Clearly explaining the customer’s bills and the various charges that have been applied to it • Explaining the various payment options available and identifying which option would best suit the customer • Clearly explaining the rates of our electricity and gas plans available to the customer (based on their region of residence) and identifying which would best suit the customer • Identifying the customer’s needs and directing them to other departments that are better equipped to help them (if required) • Constantly updating the customer with what I am doing in order to solve their problem. For example, frequently updating the customer with my progress when I have placed them on hold • Handling complaints relating to high bills, increased prices and errors made by myself and other employees of the company

Melbourne, Victoria, Australia

•Booking rooms for guests over the phone or via emails, as well as amending current bookings •Answering guest’s various queries regarding things to do in Melbourne, transport options and where to eat/drink•Checking people in and out of the hotel •Valet parking guest’s cars•Taking guests luggage up to their rooms when checking in, and back down to the lobby when checking out •Taking night audit and fixing any discrepancies found in the day-to-day processes of the hotel•Assisting guests with their complaints and ensuring the rest of their experience at the hotel is a positive one

Canberra, Australian Capital Territory, Australia

• Booking rooms for guests over the phone or via confirmation emails• Checking people in and out of the hotel • Balancing the computer payments with the Eftpos machine• Taking night audit and emailing the correct information to the relevant bosses (for example, sending the forecast reports to the revenue manager, finishing reports of the day’s earnings)• Assisting guests with their different questions and fixing minor maintenance issues (for example, fixing the heating, moving people to different rooms, obtaining fresh towels/sheets, fixing broken toilets etc.)• Giving guests directions to key locations around the city and suggesting locations to visit during their stay• Assisting the other departments in the hotel (for example, helping the kitchen during busy service periods, helping housekeeping with their washing)• Assisting with guests’ enquiries/complaints and solving their issues

Canberra, Australian Capital Territory, Australia

•Assisting visitors with enquiries regarding objects within the museum•Researching information regarding the various objects within the museum and communicating this knowledge to visitors to enhance their experience•Assisting visitors with enquires regarding directions and things-to-do within the city•Processing ticket sales through the point of sale system and Eftpos system•Scanning guest’s physical and electronic tickets to allow them entry into certain parts of the museum•Ensuring the end-of-day cash sales balance with the sales entered on the computer•Running Virtual Reality sessions (involves clearly communicating what guests must do during the show, solving technical issues throughout the show, calming guests if they become nervous or unwell, answering various questions regarding how the technology works and cleaning the headsets after use)•Giving presentations to school groups regarding the correct etiquette that must be upheld during their visit to the museum, whilst making it fun and engaging (for example, asking the children what behaviour they believe shouldn’t be conducted in the museum)•Assisting with guest complaints and solving their issues

Canberra, Australian Capital Territory, Australia

•Taking food and drink orders for the guests•Taking food from the kitchen to the guest’s tables•Making drinks/coffees for the guests•Cleaning tables quickly and resetting them, ready for the next guest•Making and mixing cocktails and other alcoholic drinks•Quickly setting up conference rooms for business meetings, weddings and other events•Training fellow employees on how to correctly complete the various tasks required by our position•Counting stock and recording it •Suggesting locations for tourists to visit in our town•Some barista training

Surrey, England, United Kingdom

•Taking food and drink orders for the guests•Taking food from the kitchen to the guest’s tables•Making drinks/coffees for the guests•Cleaning tables quickly and resetting them, ready for the next guest•Making and mixing cocktails and other alcoholic drinks•Quickly setting up conference rooms for business meetings, weddings and other events•Training fellow employees on how to correctly complete the various tasks required by our position•Counting stock and recording it •Suggesting locations for tourists to visit in our town•Some barista training

Bachelor'S Degree, Events And Tourism Management

Tourism And Events

Completed a semester exchange. Subjects taken were Culture of Events, Mountain Studies, Sport and Tourism and Event Logistics