Oliver Conway Email and Phone Number

Setup, install and configure Dell Computer Products for school systems in Metro AtlantaInstallation and configuration of network componentsResponsible for logistics of computers/equipment/accessories and peripherals to different locations

Documented and diagnosed Lenovos' customer hardware issues Researched Lenovo database for solutions to Business Partners (Field Dispatch Division) support Advised Field Dispatch (Lenovos Business Partners) for customer resolutions with field technicians

Handled proprietary software diagnostics Logged into customers' systems to upgrade software (remotely) Logged, reviewed and documented solutions for Floor managers

Promoted to Lead Trainer due to excellent job performance and people skills Maintained the Local Area Network (LAN) Assembled NCR Point of Sale computer systems Performed quality control testing for performance, uniformity and consistency criteria

Installed, configured. POS systems for NCR.

Installed and supported PCs for in-house security staff Supported time management security software Monitored and suggested upgrades of hardware/software for security PC use Supervised juvenile offenders in daily activities including education, training and behavior management Provided insight in decision-making processes and leadership skills

for excellent work providing after hours AS400 support Installed, upgraded, managed and maintained data storage and backups for multiple NT production and non- production servers for the Local Area Network (LAN) Provided support to 50 � 200 end users between satellite and corporate offices Selected as liaison between division management and project management for all network installations and configurations for printing peripherals on LAN and WAN Supervised relocation of end user network computer equipment and verified connections of same Installed and configured Cabletron Hubs

Provided desktop, print and network support for 50 users in a corporate environment Analyzed reports of operations equipment purchases from vendors Maintained backup and upgrade of AS400 production and non-production systems Transitioned end users to Windows 98 and Windows XP Solely migrated satellite office of 50 users from Novell 3.1 to Windows NT Cabled, networked and tested full featured systems for end users at satellite office

Managed mainframe based inventory system to track computer peripherals and computer systems for

Provided desktop and print support for 300 users in a corporate environment for computer equipment and computer supplies Coordinated relocation of staff and computer equipment Coordinated third party service maintenance for PCs and printers