Oliver Coughlan Email & Phone Number

Harrogate, Gb

Ilkley, England, United Kingdom

Abingdon, England, United Kingdom

Responsible for the sales of Commercial Washer Disinfectors for the Medical, Laboratory & Dental sectors for UK & Ireland.

DD is one of the largest full-service dental dealers in the UK, supplying around 12,000 dental practices with everything from toothbrushes to specialist medical equipment. As a Special Projects Manager, I was successful in independently handling a contract with the Ministry of Defence (MOD) for the UK and international sites worth more than an approximate value of £4M. Along with My Dentist, which was Europe’s largest dental care provider, operating as the point of contact to developed and maintained strong business relationships, ensuring market and revenue growth. To be effective in my field, I installed the capital equipment into dental surgeries for all large clients, including the Ministry of Defence and My Dentist, working closely with the engineering team to ensure completion within timescales and budget avoiding any delays. As the key contact person, I delivered specialist work for all capital equipment, including bid writing, bid reviews, and research management. I also demonstrated exceptional customer service to ensure the completion of handover in person across various locations, including MOD land bases and ships, single/multiple dental surgeries, NHS and private hospital sites

During my tenure as an Equipment Manager, I supervised 11 office administrators and field representatives working remotely across the UK, Scotland, and Ireland. To enhance my leadership and team-building skills, I managed the team's activities and performance by tracking sales goals and reporting results to ensure business compliance. In addition, I advanced and implemented the business’s sales strategy by creating Key Performance Indicators (KPIs) and individual sales targets, ensuring that targets for equipment sales were met to provide business and revenue growth, resulting in revenue increase. I also organised and executed sales and product training for the team, including AutoCAD, which enabling continuous support for end-users.

Essex

Having served as the Northern Technical Sales Representative, I oversaw and interpreted the dentist’s requirements, speaking with clients to understand, anticipate and meet their equipment needs. I complied with guidelines when planning and producing detailed surgery equipment drawings and quotes to ensure a safe work environment to avoid any delays.Furthermore, I expanded market awareness of products and industry experience by collaborating with colleagues and stakeholders in the dental industry to provide the best service and products available for dentists and their teams to maintain a strong business relationship. Lastly, I ensured consistency and efficiency across the team, designing templates for various digital forms, including quotes and order forms that all equipment sales representatives could easily use, as well as planning exclusive marketing material by utilising existing relationships with manufacturers. Developed colleague’s skills and knowledge through training on how to use AutoCAD.

Guiseley, England, United Kingdom

Surveying, preparing proposals and maintaining approximately 80 clients per month. Initial site visits to survey requirements including cost of material and time required to complete the work.Attend pre-order meetings to finalise specific requirements from employees or sub-contractors.Create and build relationships with new accounts.

North Yorkshire, England, United Kingdom

Sales representative and technical support for a select range of dental products throughout the UK and internationally.Organise, market and attend dental exhibitions worldwide (inc USA, UAE, Europe & Russia).Visit practices to carry out demonstrations, after sales support and secure sales.Responsible for designing, building and maintaining the company website.