Oliver Daniel Email & Phone Number

United States

Hyderabad Area, India

• Implementing brand development strategies, including business development strategies, policies and standard operating procedures for continuous improvement.• Implementing escalation procedures to effectively handle time-sensitive issues.• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.• Spearheaded client meetings to determine project needs and professional requirements and identify the correct course of action to enhance client success.• Partnered with graphic designers and production team in creating content and promoting ad campaigns.• Anticipated client's current needs offering comprehensive resource management reports, data presentations and data analytics. Identified target market and key segments through in-depth analysis of markets and related trends. • Trafficked all advertisements to target audience increasing sales.

Hyderabad Area, India

• Worked directly with Zurich Financial Services (Client), the largest account handled by CSC.• Worked specifically on Backup servers and issue/tickets management. • Worked on SAP servers and also on Production and Non-Production Servers.• Worked on Lotus Notes, Linux and Windows Environment.• Handled escalated tickets and made sure they are fixed as per the client's requirements.

Hyderabad Area, India

• Work with kids in Schools and Intermediate level. • This particular package is called the Break Free Tour.• Covered more than 45 schools in Hyderabad and Secunderabad.• We do a 1hr session in schools where we play Music, Games and Conduct motivational talks in the end.• After the tour is over we organize a mega Finale event where we invite school children and ask them to participate in an event called Teen Talent Hunt, where kids can showcase their talents.• We also have Bands, Artists and Comedians Performing at the Finale Event.

Hyderabad

• Worked for an Inbound process called IGA –IBM Global Accounts. • Worked on Lotus Notes, Linux and Windows Environment.• IBM employees were our own clients and we helped them fix issues. • Worked in a calling process and then moved into chat process. • Was a part of a 10-member team and was a Spock for the team. • Trained and mentored freshers and trainees.