Oliver Eggert work email
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Oliver Eggert personal email
Experienced writer with demonstrated history working in technical communication and information development. A self-starter with success working collaboratively to develop processes that exceed business needs and user expectations.
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Staff Technical WriterRippleLivermore, Ca, Us
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Senior Api Technical WriterRippleLivermore, Ca, Us
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Senior Api Technical WriterRipple Oct 2022 - PresentSan Francisco, Ca, Us -
AuthorSelf-Employed 2014 - PresentAuthor of "Vincent, Survivor" (Amazon, 2016).
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Technical WriterSledgehammer Games Apr 2021 - Oct 2022Foster City, Ca, Us• Created doc for content creators and engineers in branching codebase. - Developed processes and templates for engineers to document tools code and logic. - Wrote user guides for content creators to adopt and master new tools. - Published release notes for new features and bug fixes. • Collaborated with engineers and product managers in an Agile environment. - Prevented doc rot in weekly development cycles. - Reviewed documentation needs with management to facilitate knowledge transfer across multiple studios. - Collaborated with engineers to test workflows and ensure accuracy of doc.• Maintained Confluence. - Planned documentation flow and content guidelines. - Oversaw information architecture. - Updated platform with custom HTML and JavaScript to improve functionality. -
Technical WriterWorkday Aug 2019 - Feb 2021Pleasanton, California, Us• Created technical content for multiple deliverables while maintaining Workday writing style. - Worked with developers to create validations and descriptions for web services and the Workday platform. - Published release notes for new and updated features. - Maintained administrator guide, updated, and created topics to facilitate adoption and usability of features. - Improved documentation using feedback from an editorial team and customers. • Collaborated with developers and product management in an Agile environment. - Worked simultaneously with 4 scrum teams across multiple product areas. - Reviewed documentation with product managers to ensure accuracy of content and readability for users. - Researched and tested platform to familiarize myself with product areas and new features.• Maintained content using XML authoring tools, Confluence, and JIRA. -
Operations ManagerSilicon Valley Sales Group, Inc. Oct 2017 - Mar 2018Santa Clara, California, Us• Onboarded new clients and managed online assessment courses.• Planned sales events, managed online presence, and coordinated with contractors to market services. -
Manager, Managed ServicesReputation.Com Feb 2014 - Apr 2017San Ramon, California, Us• Hired, trained, and managed Managed Service Specialists located in Redwood City, CA and India: - Day-to-day prioritization of targeted activities. - Onboarding and ongoing training development. - Performance management and reviews.• Implemented programs and infrastructure to support high velocity customer support model: supported ticket volume increase from 200 to over 30,000 tasks per month. - Tripled individual productivity. - Partnered with Customer Success Team during strategic customer onboarding to ensure program success.• Collaborated with engineering in development and testing of a proprietary task management platform based on experience designing support tools in excel. - Automated workflow and report creation using scripts in Google apps. - Successfully launched custom tool, supporting significant increase in individual productivity.
Oliver Eggert Skills
Oliver Eggert Education Details
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University Of California, BerkeleyEnglish Language And Literature/Letters
Frequently Asked Questions about Oliver Eggert
What company does Oliver Eggert work for?
Oliver Eggert works for Ripple
What is Oliver Eggert's role at the current company?
Oliver Eggert's current role is Staff Technical Writer.
What is Oliver Eggert's email address?
Oliver Eggert's email address is ol****@****ion.com
What schools did Oliver Eggert attend?
Oliver Eggert attended University Of California, Berkeley.
What skills is Oliver Eggert known for?
Oliver Eggert has skills like Online Reputation Management, Consumer Relations, Public Relations, Service Management, Service Development, Product Development, Team Management, Staff Development, Client Relations, Microsoft Excel, Scripting, Css.
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