Oliver Eggert Email & Phone Number

Livermore, Ca, Us

Livermore, Ca, Us

Livermore, Ca, Us

San Francisco, Ca, Us

Author of "Vincent, Survivor" (Amazon, 2016).

Foster City, Ca, Us

• Created doc for content creators and engineers in branching codebase. - Developed processes and templates for engineers to document tools code and logic. - Wrote user guides for content creators to adopt and master new tools. - Published release notes for new features and bug fixes. • Collaborated with engineers and product managers in an Agile environment. - Prevented doc rot in weekly development cycles. - Reviewed documentation needs with management to facilitate knowledge transfer across multiple studios. - Collaborated with engineers to test workflows and ensure accuracy of doc.• Maintained Confluence. - Planned documentation flow and content guidelines. - Oversaw information architecture. - Updated platform with custom HTML and JavaScript to improve functionality.

Pleasanton, California, Us

• Created technical content for multiple deliverables while maintaining Workday writing style. - Worked with developers to create validations and descriptions for web services and the Workday platform. - Published release notes for new and updated features. - Maintained administrator guide, updated, and created topics to facilitate adoption and usability of features. - Improved documentation using feedback from an editorial team and customers. • Collaborated with developers and product management in an Agile environment. - Worked simultaneously with 4 scrum teams across multiple product areas. - Reviewed documentation with product managers to ensure accuracy of content and readability for users. - Researched and tested platform to familiarize myself with product areas and new features.• Maintained content using XML authoring tools, Confluence, and JIRA.

Santa Clara, California, Us

• Onboarded new clients and managed online assessment courses.• Planned sales events, managed online presence, and coordinated with contractors to market services.

San Ramon, California, Us

• Hired, trained, and managed Managed Service Specialists located in Redwood City, CA and India: - Day-to-day prioritization of targeted activities. - Onboarding and ongoing training development. - Performance management and reviews.• Implemented programs and infrastructure to support high velocity customer support model: supported ticket volume increase from 200 to over 30,000 tasks per month. - Tripled individual productivity. - Partnered with Customer Success Team during strategic customer onboarding to ensure program success.• Collaborated with engineering in development and testing of a proprietary task management platform based on experience designing support tools in excel. - Automated workflow and report creation using scripts in Google apps. - Successfully launched custom tool, supporting significant increase in individual productivity.