- Running Product Calls for Senior Stakeholders- Working with Development Team to ensure new features meeting all requirements- QA-ing of new releases- Generating release notes- Working with Clients and Internal Stakeholders to prioritise new features and obtain feedback.- Designing wireframes and building prototypes of new features.- Scoping of new features.- Researching new revenue streams.

- Managing a team to ensure the companies high level of service is provided to all client.- Onboarding new Clients to get them to the maximum revenue potential.- Client and Internal Training of the system.- Generating Invoices for work completed across all clients.- Managing budgets and forecasting revenue.- Creating data analytics processes to monitor performance.

Technology Operations Manager for Medical Records Management

-Managing a team to ensure company policies and KPI's are met.-Reviewing and developing company policies and procedures.-Producing, reviewing and anayising reports.-Reviewing annual budgets.-Managing high profile client contracts such as TfL.-Organising support services for legal cases such as: Stenography, Electronic doucment presentation and review, interpreting, translations, realtime feeds and document management. A few cases i have assisted on are Litvinenko, Hillsborough, Cooper Tire(A top 20 case of 2015), Rebbeca Brooks.-Billing of all services provided to all client-Continuing to complete all previous roles as a Senior Project Manager

•Managing on average 5-7 cases at any one given time, consisting of a mixture of different trial services including online based document hosting using our bespoke software. •Communicating effectively with clients from many different law firms and government bodies to ensure we have a good understanding of their needs and deadlines and then passing on these requirements to the relevant teams. •Coordinating the support diary to ensure that the operations team has clear directive of their daily tasks. This includes managing our pool of equipment and allocating the workload of my team. •Attending client offices in order to meet and train associates, partners and barristers in using our exclusive software. •Providing technical support for both our web based software and our IOS based applications to clients of varying computer literacy. •Liaising with various departments, for example sales, resourcing and IT to ensure the smooth running of cases. •Working on projects using both our bespoke in court technologies and also technologies provided by a number of other software providers such as Case Notebook. •Undertaking administrative work including producing management reports and updating our internal database. •Understanding operational procedures to ensure that we are compliant, and also help the company to develop the procedures in order move projects forward. •Developing software by providing feedback and suggestions to our International Product Development Team to ensure our software remains a viable option for potential clients