Oliver Han Email and Phone Number

Focus on Baidu Feeds Business grow-up，overall Feeds Products&Operations management

Cloud and Big Data

Sales Operation BU / Sales&Mkting Dept- Senior Strategy Manager(04/2012 till now, Report to Sales Management Director)Responsibility:Response for overall Baidu Direct sales channel performance, by means of Strategy setup on: 1. Business Product Line project plan setup according to sales strategy to ensure the product go to sales market on time with high quality to hit the sales target.2. interview and audit current operation process , initiate new SOP base on… Show more Sales Operation BU / Sales&Mkting Dept- Senior Strategy Manager(04/2012 till now, Report to Sales Management Director)Responsibility:Response for overall Baidu Direct sales channel performance, by means of Strategy setup on: 1. Business Product Line project plan setup according to sales strategy to ensure the product go to sales market on time with high quality to hit the sales target.2. interview and audit current operation process , initiate new SOP base on business developing plan, once needed, Operation CRM system enhancement activity will be launched3. managing operation team on a daily basis, including Quality Control, Risk Management, Employee incentive and performance review 4. project management , all the activities should be launch on a project base and follow project management methodology 5. onsite support on key account business development and client satisfaction enhancement6. Product GTM support and new product design involvement.Highest Level of Subordinate:Senior Project manager/ Senior Business Consultant Show less

- BU Head of IT/3C industry(2010-06 till 2012-04, Report to Vice President)Responsibility:Being the profit center owner, take full responsibility for the Profit & Lost of Business Unit:1. IT/3C industry Business unit’s strategy planning and executing2. Manage and provide Contact Center or CRM related solution to the client. 3. Lead Direct Sales (Tel-sales/ online sales/Web-Chat) consultant project for IT/3C Industry, provide methodology and customized solution for… Show more - BU Head of IT/3C industry(2010-06 till 2012-04, Report to Vice President)Responsibility:Being the profit center owner, take full responsibility for the Profit & Lost of Business Unit:1. IT/3C industry Business unit’s strategy planning and executing2. Manage and provide Contact Center or CRM related solution to the client. 3. Lead Direct Sales (Tel-sales/ online sales/Web-Chat) consultant project for IT/3C Industry, provide methodology and customized solution for customer acquisition, conversion and retention, process and KPI optimization. 4. Enhance business Group effectiveness, responsible for people development and coaching; support delivery as well as team cohesiveness.5. New Biz development and Expand sales in existing account to develop the full potential and profitability of the business unit.6. Remote site management on Beijing, Shanghai and Nanchang province, and the total team size is 300+ FTEsHighest Level of Subordinate: Operation Manager/Project Manager / Account Executive Show less

-Executive Assitant to Vice President (2008-06 till 2009-06, Report to Vice President)Responsibility:Assist Vice President on new business fulfillment, new Project follow up and ongoing business audit :1. BMW CIC internal operation quality audit2. Mercedes-Benz (China) Ltd (MBCL) contract negotiations and contact center setup on operation process and CRM system setup , communication on the SLA and defined KPI with Client3. As a project coordinator on new biz RFP develop

- Inside Sales Manager(2007-02 till 2008-06 Report to Area Sales Manager, sales call center)Achievement:1. Got 315% Quota achievement Rate;.2. ATG Champion team award3. I Win” Award of DHS4. APJ Printer Champion Award5. SNP CoC “Key Contributor” Award - Responsibility:1.Daily，weekly，monthly and quarterly team members’ performance review ，mostly focus on Activity and the financial outputs;2.Sales rep’s training plan designing to set up a systemic and… Show more - Inside Sales Manager(2007-02 till 2008-06 Report to Area Sales Manager, sales call center)Achievement:1. Got 315% Quota achievement Rate;.2. ATG Champion team award3. I Win” Award of DHS4. APJ Printer Champion Award5. SNP CoC “Key Contributor” Award - Responsibility:1.Daily，weekly，monthly and quarterly team members’ performance review ，mostly focus on Activity and the financial outputs;2.Sales rep’s training plan designing to set up a systemic and regular training schedule;3.Team or-chart’s building up to maximize the resource to achieve the sales quota;4.Direct reporters’ career path develop designing by the means of IDP tool, and set up an specific action plan for individual to achieve their career goal by coaching;5. Spiff program setting and the Promotion Eligible Gate rule’s building up;6. As an internal trainer, help on Consumer DHS sales’ floor New Hire on boarding training7. Interlock with cross function and the peers-team to seek more resource and more fluency communication path to gain the win-win wining way;8. take care of the customer and technical support to handle the escalation from the customer on products selling and complain to better the customer experience Show less