Oliver Hawthorne Email & Phone Number

Perth, Western Australia, Australia

• Managed daily operations; facilitated and coordinated the work of multiple project teams engaged in the establishment and implementation of new projects • Gathered and analysed customer requirements to determine the best solution for their needs to ensure customer satisfaction• Managed a range of diverse projects simultaneously; improved project delivery processes resulting in increased efficiency and reduced costs• Provided training and support for new and existing customers to… Show more • Managed daily operations; facilitated and coordinated the work of multiple project teams engaged in the establishment and implementation of new projects • Gathered and analysed customer requirements to determine the best solution for their needs to ensure customer satisfaction• Managed a range of diverse projects simultaneously; improved project delivery processes resulting in increased efficiency and reduced costs• Provided training and support for new and existing customers to maximise their engagement with our online events platform• Managed a range of clients from NGOs, government organisations and agencies, etc., to help them realise their virtual/hybrid event project objectives • Mentored and trained new employees and contributed to the overall growth and development of the team Show less

• Coordinated all aspects of conferences in multiple international destinations including London, New York, Berlin, Miami and Dallas often for in excess of 1,400+ attendees, including venue selection, vendor management, logistics, and budgeting• Managed diverse and complex corporate projects and global events, prepared progress reports, managed issue resolution, and took corrective action as necessary• Demonstrated ability to prioritise tasks, manage project timelines, and ensure… Show more • Coordinated all aspects of conferences in multiple international destinations including London, New York, Berlin, Miami and Dallas often for in excess of 1,400+ attendees, including venue selection, vendor management, logistics, and budgeting• Managed diverse and complex corporate projects and global events, prepared progress reports, managed issue resolution, and took corrective action as necessary• Demonstrated ability to prioritise tasks, manage project timelines, and ensure project delivery• Implemented effective communication plans to keep all project stakeholders informed of project progress and to resolve any issues• Developed and maintained strong relationships with stakeholders, ensuring that their needs and expectations were met throughout the project lifecycle• Collaborated with vendors to ensure that all supplies and services were delivered on time and met quality standards Show less

Bath, United Kingdom

• Planned and executed events of various sizes and types, including conferences, award ceremonies, trade shows, weddings and private parties• Worked closely with clients to understand their goals and objectives for events, and developed comprehensive event plans to meet their needs• Manage all logistics for events, including transportation, food and beverage arrangements, and audio-visual requirements.• Quickly identified and resolved any issues that arise during the planning and… Show more • Planned and executed events of various sizes and types, including conferences, award ceremonies, trade shows, weddings and private parties• Worked closely with clients to understand their goals and objectives for events, and developed comprehensive event plans to meet their needs• Manage all logistics for events, including transportation, food and beverage arrangements, and audio-visual requirements.• Quickly identified and resolved any issues that arise during the planning and execution of events Show less

Bath, United Kingdom

• Coordinated with clients to understand their event requirements, develop proposals, and provided recommendations to ensure a successful event• Managed all aspects of event planning, including vendor coordination, menu planning, seating arrangements, and event timelines to ensure a seamless guest experience• Supervised and trained event staff, including servers, bartenders, and hostesses, to ensure they provide exceptional customer service and meet event expectations.• Monitored… Show more • Coordinated with clients to understand their event requirements, develop proposals, and provided recommendations to ensure a successful event• Managed all aspects of event planning, including vendor coordination, menu planning, seating arrangements, and event timelines to ensure a seamless guest experience• Supervised and trained event staff, including servers, bartenders, and hostesses, to ensure they provide exceptional customer service and meet event expectations.• Monitored event budgets, tracked expenses, and negotiated contracts with vendors to ensure cost-effectiveness.• Conducted post-event evaluations and analyzed feedback to identify areas of improvement and implement strategies to enhance future events Show less

Bath, United Kingdom

• Managed events of up to 800 guests and ensured the execution of services including food and beverage requirements, room set-ups, health and safety, risk assessments• Led site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern• Recruited, trained and managed a team of 40+ event hosts and servers to ensure operational effectiveness throughout our department and during events • Established strong relationships… Show more • Managed events of up to 800 guests and ensured the execution of services including food and beverage requirements, room set-ups, health and safety, risk assessments• Led site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern• Recruited, trained and managed a team of 40+ event hosts and servers to ensure operational effectiveness throughout our department and during events • Established strong relationships with key vendors, resulting in improved services and lower costs for events Show less

• Provided exceptional customer service to clients by promptly responding to their inquiries and concerns, and ensuring timely resolution of their issues• Managed and maintained client accounts, ensuring that all client information and interactions are accurately recorded in the company's database• Conducted regular client satisfaction surveys and analyzed feedback to identify areas of improvement and implement strategies to enhance the customer experience• Collaborated with… Show more • Provided exceptional customer service to clients by promptly responding to their inquiries and concerns, and ensuring timely resolution of their issues• Managed and maintained client accounts, ensuring that all client information and interactions are accurately recorded in the company's database• Conducted regular client satisfaction surveys and analyzed feedback to identify areas of improvement and implement strategies to enhance the customer experience• Collaborated with cross-functional teams, including sales, marketing, and operations, to ensure seamless delivery of services to clients Show less

• Responded to customer inquiries and complaints through multiple channels, including email and phone, providing timely and effective solutions to their issues• Provided product information and technical support to customers, ensuring their needs were met and their expectations were exceeded• Maintained up-to-date knowledge of industry trends, regulations, and company products and services to effectively support client needs

Dorset

Events Management, Events

Business Studies, Business Studies