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Oliver Ilustrisimo Email & Phone Number

Head of Global Workforce Management at IONOS
Location: Philippines 8 work roles 2 schools
1 work email found @peoplesupport.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email o****@peoplesupport.com
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Current company
IONOS
Role
Head of Global Workforce Management
Location
Philippines
Company size
2010 employees

Who is Oliver Ilustrisimo? Overview

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Quick answer

Oliver Ilustrisimo is listed as Head of Global Workforce Management at IONOS, a with 2010 employees, based in Philippines. AeroLeads shows a work email signal at peoplesupport.com and a matched LinkedIn profile for Oliver Ilustrisimo.

Oliver Ilustrisimo previously worked as Senior Analyst at Amazon Operation Services Philippines, Inc. and Business Process Engineer (Managerial) at Cience. Oliver Ilustrisimo holds Bachelor Of Science (Bs), Computer Engineering from University Of San Carlos.

Company email context

Email format at IONOS

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*@peoplesupport.com
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AeroLeads found 1 current-domain work email signal for Oliver Ilustrisimo. Compare company email patterns before reaching out.

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Profile bio

About Oliver Ilustrisimo

Over 15 years of experience in Workforce Management, 2.5 years in real-time management, the rest of the duration, spent in workforce scheduling, planning, capacity planning and people leadership. Systems used are Aspect eWFM and NICE IEX. Avaya CMS and Genesys CCPulse for real-time monitoring. Four years experience in system support and frontline tools provisioning.

Listed skills include Workforce Management, Avaya, Bpo, Iex, and 10 others.

Current workplace

Oliver Ilustrisimo's current company

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IONOS
Ionos
Head of Global Workforce Management
madrid, madrid, spain
Website
ionos.ly
Employees
2010
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Company profile
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8 roles

Oliver Ilustrisimo work experience

A career timeline built from the work history available for this profile.

Head Of Global Workforce Management

Current
Ionos

Cebu, Central Visayas, Philippines

Dec 2023 - Present

Business Process Engineer (Managerial)

Cience

United States

Jun 2021 - Mar 2023

Business Process Team Manager And Workforce Planning

Telstra

Cebu, Central Visayas, Philippines

Operational Excellence- Work with Centre Managers to ensure that the centre meets operational planning and efficiency metrics (ASA, Tails, ABA, etc).- Maintain staffing effectivity by ensuring that forecasts are met and in line with expected trends; including maintaining a staffing plan for 30-60-90 day volumes as well as yearly outlooks- Recommend cross-channel movements to optimize staffing, and mitigate the risk of call failureOperational Stability and Improvement-… Show more Operational Excellence- Work with Centre Managers to ensure that the centre meets operational planning and efficiency metrics (ASA, Tails, ABA, etc).- Maintain staffing effectivity by ensuring that forecasts are met and in line with expected trends; including maintaining a staffing plan for 30-60-90 day volumes as well as yearly outlooks- Recommend cross-channel movements to optimize staffing, and mitigate the risk of call failureOperational Stability and Improvement- Maintain and implement business continuity plans which can be activated upon the decision of key stakeholders to minimize currently observed impacts to operational performance.- Coordinate with the real-time management team to proactively cross-skill or dedicated agents with pre-identified skillsets whenever needed.Technology and Seating Capacity Management- Ensure that all trainees are properly onboarded and provisioned with the appropriate list of tools and webform access before the are endorsed to operations- Coordinate with the operations team as well as partner teams to secure needed seating allocation. This also includes maintaining a seat map and allocating a specific number of seats to a specific channel.Team Management- Manage the performance of direct reports (4 real-time analyst, 1 scheduler and 1 reports analyst)- Conduct regular coaching and feedback sessions as well as quarterly performance reviews.- Attend HR initiated hearings when applicable Show less

Nov 2014 - Feb 2021

Lead, Workforce Management

Peoplesupport Inc

Forecasting/Scheduling and Staff Planning using Workforce Management tools such as Aspect E-Workforce Management and TotalView IEX Workforce Management software.

Dec 2003 - Dec 2011

Real-Time Analyst

Peoplesupport

Specialized in Real-time call monitoring and data tracking using Avaya CMS and Aspect Workforce Management Tools

Jun 2004 - Dec 2006

Systems Support Engineer

Kfc

Provide hardware and software systems support to all KFC stores, branches and warehouses in the Visayas and Mindanao areas

Jan 2002 - Jun 2002
Team & coworkers

Colleagues at IONOS

Other employees you can reach at ionos.ly. View company contacts for 2010 employees →

HL Heike Lorenz Heike Lorenz Colleague at IonosGermany View → AJ Andreas Jaekel Andreas Jaekel Colleague at IonosBerlin Metropolitan Area, Germany View → AS Anugu Shravan Kumar Reddy Anugu Shravan Kumar Reddy Colleague at IonosHyderabad, Telangana, India View → DS Dalia Saludar Dalia Saludar Colleague at IonosPhilippines View → IS Ijas S. Ijas S. Colleague at IonosGermany View → TH Thilo Haertel Thilo Haertel Colleague at IonosKandel, Rhineland-Palatinate, Germany View → EN Evelyn N. Evelyn N. Colleague at IonosKarlsruhe, Baden-Württemberg, Germany View → US Ute Strobel Ute Strobel Colleague at IonosMannheim, Baden-Württemberg, Germany View → 林 林云豹 林云豹 Colleague at IonosShijiazhuang, Hebei, China View → 阮 阮小二 阮小二 Colleague at IonosXiamen, Fujian, China View →
2 education records

Oliver Ilustrisimo education

High School/Secondary Diplomas And Certificates

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FAQ

Frequently asked questions about Oliver Ilustrisimo

Quick answers generated from the profile data available on this page.

What company does Oliver Ilustrisimo work for?

Oliver Ilustrisimo works for IONOS.

What is Oliver Ilustrisimo's role at IONOS?

Oliver Ilustrisimo is listed as Head of Global Workforce Management at IONOS.

What is Oliver Ilustrisimo's email address?

AeroLeads has found 1 work email signal at @peoplesupport.com for Oliver Ilustrisimo at IONOS.

Where is Oliver Ilustrisimo based?

Oliver Ilustrisimo is based in Philippines while working with IONOS.

What companies has Oliver Ilustrisimo worked for?

Oliver Ilustrisimo has worked for Ionos, Amazon Operation Services Philippines, Inc., Cience, Telstra, and Author Solutions, Inc.

Who are Oliver Ilustrisimo's colleagues at IONOS?

Oliver Ilustrisimo's colleagues at IONOS include Heike Lorenz, Andreas Jaekel, Anugu Shravan Kumar Reddy, Dalia Saludar, and Ijas S..

How can I contact Oliver Ilustrisimo?

You can use AeroLeads to view verified contact signals for Oliver Ilustrisimo at IONOS, including work email, phone, and LinkedIn data when available.

What schools did Oliver Ilustrisimo attend?

Oliver Ilustrisimo holds Bachelor Of Science (Bs), Computer Engineering from University Of San Carlos.

What skills is Oliver Ilustrisimo known for?

Oliver Ilustrisimo is listed with skills including Workforce Management, Avaya, Bpo, Iex, Management, Salesforce.Com, Ewfm, and Microsoft Office 2007.

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