Oliver Mccabe Email and Phone Number

• Created and developed the commercial interface between Thames Water wholesale and the national retailer market • Supported the team to deliver 20% of annual company revenue (£400m), as well as 2.5% annual growth over 5 years• Leading 110 market operations associates and managers across 5 departments• Developed, enhanced and maintained departmental services whilst adhering to strict regulatory deadlines and processes• Successfully delivered annual budgets, regulatory targets… Show more • Created and developed the commercial interface between Thames Water wholesale and the national retailer market • Supported the team to deliver 20% of annual company revenue (£400m), as well as 2.5% annual growth over 5 years• Leading 110 market operations associates and managers across 5 departments• Developed, enhanced and maintained departmental services whilst adhering to strict regulatory deadlines and processes• Successfully delivered annual budgets, regulatory targets and maintained headcount while increasing output • Improved divisional operation SLAs by 13% over a five and a half year period• Established new teams as part of delivering stakeholder improvements• Developed strategies to ensure teams’ successful performance during COVID whilst working from home • Increased divisional performance to 85% across the division whilst teams worked from home during COVID• Maintained regulatory compliance throughout regular change periods particularly spiking during COVID Show less

• Recommended key controls and strategies to UK Operations Directors• Implemented global standards and financial crime risk management programmes• Implemented strategic initiatives such as global standards, group compliance policy and various global/local regulatory changes for Commercial Banking UK• Conducted portfolio analysis and diagnosis of financial crime risks of different sectors • Spearheaded requirement for improved MI tools and appropriate information for senior… Show more • Recommended key controls and strategies to UK Operations Directors• Implemented global standards and financial crime risk management programmes• Implemented strategic initiatives such as global standards, group compliance policy and various global/local regulatory changes for Commercial Banking UK• Conducted portfolio analysis and diagnosis of financial crime risks of different sectors • Spearheaded requirement for improved MI tools and appropriate information for senior stakeholders• Rolled out to team managers the initiative of strategic de-risk programmes and remediation Show less

• Management of 60 fraud analysts and team managers• Ensured daily KPIs & SLAs were met through reporting analytics and stakeholder engagement • Service reviews with senior management; identifying efficiencies within SLA’s and recruitment • Monthly reviews; development/action plans for staff and fraud department, bonus and incentive schemes• Service delivery management; daily line activities, prioritise and make/impact assessments within processes • Managed change through… Show more • Management of 60 fraud analysts and team managers• Ensured daily KPIs & SLAs were met through reporting analytics and stakeholder engagement • Service reviews with senior management; identifying efficiencies within SLA’s and recruitment • Monthly reviews; development/action plans for staff and fraud department, bonus and incentive schemes• Service delivery management; daily line activities, prioritise and make/impact assessments within processes • Managed change through senior management and client, efficient delivery with clear and concise goals• Proactively reviewed of operational process that help support growth in both revenue and client service delivery Show less

• Leading client meetings to agree budgets and forecasts for deliverable projects• Ensured clients’ rigorous brand standards were retained by adhering to strict guidelines • Created below-the-line advertising campaigns, as well as environmental and strategic branding • Management of client accounts within the agency. Annual budgets totalling approximately £4m• Worked on both national and international accounts for the evolution and development of the client’s brand• Lead… Show more • Leading client meetings to agree budgets and forecasts for deliverable projects• Ensured clients’ rigorous brand standards were retained by adhering to strict guidelines • Created below-the-line advertising campaigns, as well as environmental and strategic branding • Management of client accounts within the agency. Annual budgets totalling approximately £4m• Worked on both national and international accounts for the evolution and development of the client’s brand• Lead advertising and communication campaigns from a strategic perspective, contributing ideas and delivering creative output in pressured timeframes Show less

• Overseeing call centre operations as part of a wider management team for a one hundred-strong staff• Responsible for the hiring, training and 1-2-1 support of all new employees through the division• Ensured compliance, quality monitoring and SLA target achievement• Liaison with senior management; recommending improvements to existing processes and policies and concurrently liaising with external business consultants as part of long-term advancements