Broad remit with several smaller projects delivered from concept to analysis or design phases, in addition to BAU responsibilities as required.● Undertook ‘deep dive’ analysis on a range of processes relating to the indemnification of legal cases, presenting a detailed process catalogue and set of issues to directors and C-suite level management.● Delivered detailed analysis on User Access Management issues, ran workshops to define role-based access configurations and collaborated with… Show more Broad remit with several smaller projects delivered from concept to analysis or design phases, in addition to BAU responsibilities as required.● Undertook ‘deep dive’ analysis on a range of processes relating to the indemnification of legal cases, presenting a detailed process catalogue and set of issues to directors and C-suite level management.● Delivered detailed analysis on User Access Management issues, ran workshops to define role-based access configurations and collaborated with technical specialists to deliver remediation.● Acted as primary business representative for data access audits conducted by third-party consultants Deloitte, liaising with their teams and internal technical colleagues to achieve the highest scoring assessments possible.● Line managed Data Governance Analyst and provided oversight in their BAU processes. Show less

Process Re-Engineering Project Lead:Project initiated as financial liabilities were not consistently being resolved on the completion of legal cases, data was not being managed in accordance with regulations, and business-critical functionality had been omitted during a previous platform migration project.● Owned the re-engineering of a set of 3 key business processes surrounding the closure of legal files.● Engaged with teams spanning Finance, Operations, Technology and Regulatory… Show more Process Re-Engineering Project Lead:Project initiated as financial liabilities were not consistently being resolved on the completion of legal cases, data was not being managed in accordance with regulations, and business-critical functionality had been omitted during a previous platform migration project.● Owned the re-engineering of a set of 3 key business processes surrounding the closure of legal files.● Engaged with teams spanning Finance, Operations, Technology and Regulatory Compliance to identify and capture a range of issues with existing processes. Used the findings to spearhead the process re-design, defining new functionality to address issues or gaps.● Created and maintained Features, User Stories and Tasks in Microsoft Azure DevOps tool.● Led a team of 4 comprising Application Developers, Database Administrators and Test Analysts.● Responsible for managing all development and test activities, and the creation and execution of User Acceptance Testing scripts by SMEs.● Developed Process Manuals and training materials in conjunction with the Learning and Development (L&D) team.● Managed Go-Live across 2 separate implementations and orchestrated the prioritization and resolution of defects. SAP Concur Implementation Lead BA:Project addressed significant financial losses occurring due to a lack of management oversight prior to financial liabilities being incurred during 1) legal case lifecycles and 2) shared services procurement processes.● Developed Procure-to-Pay processes from the point of supplier engagement and Purchase Orders being raised through to invoices being paid by Finance teams.● Held day-to-day responsibility for vendor engagement and product configuration.● Created UAT scripts and managed their execution by representatives from across the organization, working with users and the vendor to resolve any defects identified.● Created Process Manuals and training session materials. Show less

(TUPE'd from Genfour Limited May 2017)Consulted with clients across a diverse range of industry sectors to deliver robotic process automation, reducing operating costs and improving quality.

Technology focused BA role in 5 year Transformation programme, established to reduce operating costs and mitigate the risk of running legacy applications. Key projects included platform migrations, infrastructure re-hosting and application upgrades.

(TUPE'd from AXA SunLife June 2009)Responsible for developing and maintaining a set of VBA-based Excel project management tools and reports, used across 3 major programmes. Generated monthly reporting packs for Senior Management Team. Presented monthly Resource Supply and Demand forecasts to IT Director and Programme Management. Provided training and support to project managers on effective usage of reports and tools.

Produced management information packs on adherence to TCF regulation used at c-suite level. Engaged with a range of business representatives to collate returns and score performance using a variety of granular measures and KPIs.

Developed code for Legis SQL case management system and delivered management information using Crystal Reports software. Provided 1st, 2nd and 3rd line BAU support. Responsible for gathering requirements from operational management for new management information and Legis change requests.